The Sales Manager, reporting to the Director of Sales, is responsible for maximising all sales opportunities through a structured, pro-
active approach to develop the business in order to achieve / exceed the Hotel’s Sales Plan. The Sales Manager is a self-
starter, with confidence in B2B selling and presenting to clients of all levels. You will be a natural closer and not shy in asking for the business to keep in line with your performance targets.
Secures and develops new local business and grow existing accounts for the hotel. Keeping in line with agreed market sectors and annual budgets relating to the Hotel.
Supports the hotel in appointment making, local / international Sales, reporting and in house responsibilities.
Positively approaches all sales opportunities in order to maximise sales revenue and exceed budgeted sales targets / objectives.
Prepares hotels annual business plans and rolling 3 monthly sales plans in line with hotel budgets Research and identify new rooms and conference business in line with hotels business plans / budget.
Creates and maintains contact with regular and new client Develop strong local product and competitor knowledge
Follows all Company guidelines and sales disciplines when meeting with clients.
Monitors local Companies performance each month, review performance for the top performing accounts
Attends and presents at monthly hotel sales meetings and regional / national meetings. To attend weekly meetings with the Director of Sales.
Achieves and exceeds set objectives set at monthly sales meetings and business reviews
Prepares and submits rate tenders / RFP’s on behalf of the hotel / group.
Monitors local Companies and the local planning authorities to take advantage of any new business opportunities.
Organises and carries out client entertaining, show rounds and FAM trips for key bookers (agent / direct) and main decision makers.
Attends and implements actions resulting from 1 : 1’s and Annual performance review
Complies with all Company and statutory requirements for fire, hygiene, health & safety procedures.
Maintaining a business environment based on the Code of Conduct and Company Vision
Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and / or grievances
Conduct regular coaching sessions / 1 : 1s with direct reports
Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
E.g. AES, Success Matters, Probation reviews etc.
Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-
up and the initial reviews are communicated to all relevant parties
Talent Reviews taken place as per the communicated timeline and are live in the business
Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
Control the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
Ensure that you dine in the Team Members restaurant at least three times a week and provide HR Leader on property feedback
Support WeCom with quarterly People, Community and Sustainability engagement events.
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
Conducted documented 121’s with all direct reports.
Impact & Influence
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
Hospitality Management Bachelor Degree or
Ideally 2 / 3 years in a similar role
Ideally Experience in 4 / 5* star hotel