JOB SUMMARY : Human Resources is made up of a number of complementary departments and strives to be recognized for its operational excellence and as a strategic business partner in the achievement of Sidra’s vision and mission and within its stated values.
As part of this the Manager Business Partnering and their teams work at an operational level to assist employees across the organization and at a strategic level to ensure that HR plans and activities are aligned to the needs of the business as a whole.
KEY ROLE ACCOUNTABILITIES :
Acts as an initial point of contact for managers and employees with Human Resources-related issues, ensuring an efficient, customer-
focused service, identifying solutions that will positively impact their experience.
Provides advice and guidance to managers and employees on policy and procedure interpretation.
Coaches and supports managers to take on their leadership responsibilities in relation to employment related policies and procedures, while ensuring the overall leadership and management of HR related issues and problems are resolved.
Effectively and efficiently utilizes HR and other resources to ensure that issues are addressed in a timely, efficient manner.
Actively supports workforce initiatives in their area and across the organization as required to achieve high standards of employment and workforce practice, including recruitment, retention, workforce planning, engagement, recognition and succession planning.
Participates in candidate screening and interviewing as required.
Coaches and builds capability of managers and supervisors in performance management and corrective actions, (including how to provide timely feedback, and having difficult conversations with employees), personal development and career planning
Provides guidance and coaching to employees on grievances, escalating issues as appropriate.
Undertakes and supports internal investigations as appropriate, ensuring the undertaking of evidence-based, and objective investigations.
Reviews employee complaints and ensures accurate and timely progress and documentation of issues; escalates issues to senior HR leadership as appropriate.
Works with the senior leadership team to ensure that the HR strategy is aligned and delivers the business priorities of the functional area.
Advises and supports managers on change initiatives that impact the workforce, including the implementation of new organizational structures and reporting relationships, ensuring fair and appropriate process in accordance with policy, good communications with employees and others as appropriate and interdisciplinary collaboration as required .
Provides support to leadership on matters such as workforce planning and specific project work as required.
Promotes and maintains effective communication and teamwork, communicating frequently with management and staff to foster high morale and employee engagement.
supports line managers to ensure that others are held to account for their behaviors if not consistent with these standards.
Positively influences others to achieve results that are in the best interest of the organization. Creates an inclusive work environment that appreciates and respects different and diverse perspectives.
Follows all Sidra policies, procedures and guidelines and promotes the values in all their dealings with staff, patients, families and external partners.
Maintains a professional demeanor and upholds the organizational values at all times
Promotes the sharing knowledge via mentorship / preceptorship programs.
Performs other related duties as assigned.
In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.
QUALIFICATIONS, EXPERIENCE AND SKILLS SELECTION CRITERIA :
Bachelor’s Degree or equivalent.
7+ years generalist HR experience in a multi-cultural environment, including 5+ years in a managerial role
Experience in Employment Relations case work (corrective action, absence, etc.)
Experience in Change Management.
Extensive experience in Employee Relations.
Certification and Licensure
SPHR / CIPD certification.
Job Specific Skills and Abilities
Practical skills of mediation in Employee Relations.
Knowledge and experience in coaching and supporting staff through change, engagement, performance management and culture etc.
Excellent written and spoken communication skills in English.
Arabic speaking is advantageous.