Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties.
From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel.
In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent.
Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations.
You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction.
You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis.
You will be trying to make the impossible, possible.