Help Desk Administrator
malomatia
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منذ 62 يوم

Role Objective

  • To monitor and maintain the computer systems and networks of the organization. He / She may install and configure computer systems, diagnose hardware / software faults and solve technical and applications problems.
  • Detailed Roles and Responsibilities :

  • Help desk Administrator is mainly responsible for the smooth running of Workstations, Server Systems and Applications, and implementing changes.
  • Install, configure, manage and support;
  • End user workstations devices, applications, LAN and printers
  • Infrastructure servers such as Active Directory, DNS, DHCP, File server, Antivirus Server, WSUS Hypervisors; VMware and MS HyperV, Backup and Storage System.
  • Applications; Microsoft Exchange Server 2007 / 2010, MS TMG, SharePoint, Symantec Backup etc.
  • Preliminary support for Cisco Network switches, Cisco Firewall.
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
  • Performing basic administrative support duties, as required, to meet specific operational objectives.
  • Update and maintain IT Asset inventory.
  • Interact with Vendors and Suppliers to resolve technical problems or accomplish new changes
  • Participate in procurement process as directed by IT Manager
  • Educational Qualification

  • Diploma in Computer Engineer / Science or Bachelor Degree in Computer Application / Science
  • MCSE or MCSA and CCNA certifications
  • VCP (Vmware Certified Professional) will be an added advantage.
  • Skills & Experience :

  • 4-5 years of experience in System Administration and Technical Support Services
  • Behavioral Skills :

  • Excellent written and verbal communication skills
  • Ability to maintain interpersonal relationship with the end users and suppliers
  • Excellent Listening skills
  • Ability to diagnose and troubleshoot issues and customer needs.
  • High communication and presentation skills.
  • Ability to work under pressure
  • Prioritization skills and good time management and organization skills
  • قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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