Posting Date Sep 08, 2018
Job Number 18001M5K
Job Category Sales and Marketing
Location The Westin Doha Hotel & Spa, Doha, Qatar VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Management
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At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.
We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.
If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Position Purpose :
This position has responsibility for proactively developing outside catering business to maximize revenue and ensure, at a minimum, delivery of budgeted revenues.
The Business Development Executive OSC must be a self-motivated individual and focus on providing consistently high levels of customer service.
Provide complete, professional, informative and efficient presentations and services to all prospective clients, while developing strong bonds of loyalty and excellent guest contact skills.
This will include maintenance of updated company profiles in Opera Sales & Catering, face to face interviews with clients, negotiating rates / contracts and closing deals within parameters established by the DOS.
Carry out promotional activity, site inspections, mailings and incentives, participate in sales blitzes, workshops as appropriate.
Essential Functions :
The Business Development Executive OSC is accountable for Outside Catering Business on an established account base consisting primarily of Key Accounts, Key prospects and Other Active Files.
The account base will cover mainly Government Organizations, embassies / consulates / trade offices, local trading companies, banks, multinational companies, sports federations, royal families, HNI’s as well as some Convention Centers.
Conduct a minimum of 5 sales calls per day
Initiate action plans for developing Key Prospects and new business opportunities
Profile and action leads which fall within the local market and develop action plans for achievement of OSC revenue goals.
Carry out focused and innovate promotional activity e.g. site inspections, mailings and incentives, participate in sales blitzes, trade shows, workshops and sales trips as appropriate.
Maintain, prepare and update individual sales calls reports on daily basis.
Maintain updated customer profiles / action plans
Answer all customer correspondence within 12-hrs.
Regularly entertain during Breakfast, Lunch or Dinner at least 2 clients per week.
Regularly conduct site inspection of prospective clients at least 3 per week.
Achieve OSC revenue targets as set by the Hotel Manager and DOS
Enroll clients & guests in Marriott Loyalty programs.
Update all reports required by the hotel in a timely manner.
Be fully knowledgeable regarding the property, ongoing promotions & upgrades
Evaluate prospective client’s overall requirements, check for competitor hotels used and evaluate the client’s approximate business potential for our hotel.
Following-up on all commitments made to a client in a timely manner and with all the details and services promised.
After closing a deal, take personal responsibility for the delivery of superior guest service through meticulous follow-
up, ensuring that the client is satisfied and that service standards have been met.
Supportive Functions (Property specific) :
Responsible for helping sales coordinator to maintain mailing lists, updated on a monthly basis
Responsible to coordinate with Events team to ensure all the necessary information has been provided for a smooth operation.
Maintain a record of other hotels newsletters, rack rates and any other collateral material.
Maintain order in the filing system of the Sales office and update files on a regular basis.
Maintain liaison with all Department Heads to ensure that the best service is provided to clients.
and at the same time maintain confidentiality of this hotel’s activities, targets and rate structures.
Specific Job Knowledge, Skills and Abilities (Property specific) :
Give no. 1 priority to the client over all activities
Practice Marriott service standards at all times
To be a self-starter, be flexible and work with and through other departments in an amiable and in good team spirit.
Maintain a neat, tidy and professional appearance
Co-operate in ensuring that the Sales Office is kept tidy and all office equipment is in good working condition
Be sensitive and aware to the multi-cultural / religious environment and local customs; e.g. eating habits during the Holy Month of Ramadan
Comply with all rules, policies and practices of the hotel as stipulated in the Staff handbook and Corporate Code of Conduct.
Qualification Standards (Property specific)
Proven sales professional with a minimum of 2 years direct sales experience within a premium sales organization
Passionately driven towards revenue goals
Excellent standards of personal presentation.
Understanding of Opera Sales & Catering program would be an advantage
Requires good communication skills, both verbal and written. Arabic language preferred
Must possess basic computational ability.
Must possess basic computer skills.
Must have a working knowledge of types of cuisines and menu knowledge.
Must have excellent interpersonal and sales-related skills.
Must have exceptional organizational, supervisory skills.
Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.