Reservations Agent - Wyndham Doha West Bay
Wyndham Hotels & Resorts
Doha, Ad Dawhah, Qatar
منذ 3 يوم

The Reservation Agent will contribute to the performance of the hotel by handling all reservation requests and assisting in maximizing room revenue and occupancy.

He / she will be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction. KEY RESPONSIBILITIES

  • Processes and confirms guest room reservations made by clients
  • Knowledgeable about all promotions in the hotel rooms and facilities
  • Follows procedures to process all room reservations, rates, confirmations and hotel facilities
  • Maintains established filling system for all correspondences and collates reports as required
  • Speaks with team members and guests using clear and professional language
  • Answers telephones using appropriate etiquette
  • Ensures that reservation requests are answered accurately on a timely basis.
  • Welcomes and acknowledges all guests according to the WH&R standards and policies
  • Anticipates and addresses guests’ service needs
  • Processes amendments to reservations such as extensions, early departures, etc. based on availability and strategies
  • Explains guarantee, special rate and cancellation policies to callers
  • Identifies guest reservation needs and determine appropriate room type after verifying availability of room type and rate
  • Ensures that revenue is maximized by up-selling guest rooms and recommending hotel facilities.
  • Responds to all communications from guests, travel agents and referral networks concerning reservations arriving by mail, telephone, fax any other program
  • Communicates reservation information to the front desk
  • Processes cancellations and modifications and promptly relays the information to the front desk
  • Processes advance deposits on reservations
  • Tracks future room availabilities on the basis of reservations
  • Prepares expected arrival list for front office to use
  • Makes sure that files are kept up to date
  • Is aware of all front office procedures as per the hotel policies.
  • Maintains a clean and neat appearance at all times
  • Knowledgeable to use the hotel software for reservations (e.g. opera system)
  • Works in harmony with other team members in the hotel.
  • SKILLS & COMPETENCIES

  • Good communication skills both verbal and writing in English, any additional language is an a plus
  • Customer oriented
  • Problem solving skills
  • Organizational skills
  • Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

    Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.

    At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.

    I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.

    EXPERIENCE, CERTIFICATION & EDUCATION

  • Ideally a minimum of 1 to 2 years working as a reservation agent in a branded hotel
  • Proficiency computer literacy
  • Knowledge of Opera system
  • Ideally Certificate or Diploma in a hospitality field or business administration.
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