Senior Officer Quality & Control
Qatar National Bank
Qatar, Doha
منذ 20 يوم

Role Summary :

You will contribute in implement the vision of group operation for quality assurance standards and monitor activities of International branches to ensure that proper control are followed in all international branches compliance and adhering to the strategic project plan.

you as well will support in the review and approval of all enhancement of process / system quality certifications.

Furthermore, Contribute on conducting development and re-engineering studies on identified processes, products or services for international branches, manage test plans and scripts standards are properly adhered to by the project team for international branch implementation and ensure that proper change control management is followed by the international branches for any change requests on the project

Role Description :

Support in preparing the department’s annual budget and continuously monitoring the department’s conformity to it.

Extend support to have proper control of the re-engineering process and development of the related workflows to improve existing process to create cost savings and efficiencies.

Support implementation of TOM by controlling the quality of the process and systems within the stipulated timeframe interacting with International Branches and Operations PMO throughout the project life cycle for zero defects and conformance to requirements.

Support in providing guidance to the users of the international branches for User Acceptance Testing, Operational Readiness Testing and Post Live Verification standards are adhered.

Ensures that the standardized approaches and processes are followed and the project deliverables meets the planned quality.

Extend support in creation of new or update existing procedures, training materials and user guides and work with appropriate service desks to transfer knowledge for post implementation support.

Support in performing base-lining, gap analysis, comparison studies and evaluation to verify process and systems are performing as per the standard government and regulatory requirements.

Provide support in assessing the efficiency and the effectiveness of the project and system once implemented, taking appropriate steps to resolve any problems / issue noted extending the support in identification and implementation of service enhancements and process improvements.

Support in ensuring that the project interim deliverables adheres to the standard quality metrics and are accepted by the stakeholders

Initiate re-engineering, efficiency management, quality improvement, and cost optimization efforts projects to the Senior Manager Quality and Project Control.

Extend support in measuring the project performance against the planned performance baselines & other metrics in PM plan and determine corrective / preventive actions in case of variance and support in resolving issues interfering with the successful completion of the projects.

Coordinate project related work with various departments by supporting testing and system integration as and when required.

Extend support in performing periodic audit checks for processes and systems in international branches to ensure utmost quality and efficiency in adherence to defined procedures.

Provide guidance for post go live verification and sign off benchmarks for optimal system performance.

Research industry topics and react by recommending changes to products, services, and systems.

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Qualifications :

your are required to possess at least a Bachelor's Degree in Computer Science / Business or in related fields. seasoned with minimum of 10 to 12 years of experience of Banking Operations of which at least 5 to 6 years in managing Operations of international branches.

Full Operation and System knowledge to guide all International Branches from opening to going life and continuous support

Special skills required :

  • Experience in working with core banking system (EQUATION), front end system (BAS) and other ancillary systems will be an advantage.
  • Intermediate to advanced knowledge of Microsoft Office, relational database technology.
  • Good adaptability to multinational environment, with wide exposure to various cultures and customs.
  • Operations Management skills (capacity planning, project management, performance management, MIS and budgets).
  • Possesses problem solving / decision making skills.
  • Excellent leadership skills.
  • Strong analytical and planning skills.
  • Ability to manage multiple project priorities at the same time.
  • Excellent written and spoken communications skills in English and Arabic (preferred)
  • High level document writing capability such as, Procedure and guidance document for all products and Branches (Conventional & Islamic) position levels
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