The Company : :
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia.
We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-
class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role : :
Conduct periodic Access Network Quality of Service Check to insure best customer experience. Detect, report and follow up fixing of QOS degradation related to Access Network.
Ensure the quality and performance of network nodes and services. Meet the OSS strategy in terms of service monitoring (SQM / CEM).
Define E2E KPIs, objectives and guidelines for network quality and service monitoring.
Key Activities :
This covers different services in voice and Data technologies like 2G / 3G / 4G radio, etc
Monitor the different benchmarking activities and the ensure the high quality reports of :
Follow up QOS and performance, following any network change or upgrade affecting Access Network.
Detect access network degradations, escalate and follow up with MS Vendor and other departments for resolution
Proactively monitor and test Radio NW quality and performance on routine basis
Proactively monitor and report VIP / MA customers via VIP Care / Astellia.
Conduct VIP Drives as and when needed.
Validate Ooredoo NW versus competitors benchmarking report, detect issues and escalate for resolution.
Validate routine Major Roads / HW drives and escalate issues and follow up with the MS Vendor for resolution.
Prepare necessary b2b / VIP TTs reports to the management.
Validate and highlight pros & cons with the implementation of new features, SW upgrades, Major changes in Access NW and verify that objectives of the changes are met.
Produce Access reports as and when needed (Ooredoo Group, Technical committee, Operations meeting, Finance reports, Planning reports, etc.).
Assist the Manager in implementing procedures & standards.
Creating and updating processes for the entire workflow.
Support and assist in the installation and configuration of performance tools managed by the department and as well the projects related to QoS.
Ensure that upper management is informed on the status of all critical issues being captured in the Network.
Managing Inventory of the tools / HWs.
Maintain (KPIs) key performance indicators and make sure that they are properly mapped from basic counters collected from systems.
Analyse Radio Parameters and follow up in correcting inconsistencies / discrepancies.
Setting up Baseline parameters for all technologies and making sure that they are mapped and implemented correctly in the Radio NW (both the Vendors).
Validate major changes in the Access NW and approve the same with necessary guidelines.
Maintain and update Management Dashboard as and when needed. Other duties as directed by the manager Proactively take responsibility for self improvement by staying well-
informed of developments, knowledge and innovations in relevant field of expertise.
In depth knowledge of 2G / 3G / LTE technologies and Optimization skills
Good understanding of Radio parameters, KPIs and Configurations.
Well versed with RF testing tools.
Multi-Vendor experience preferred.
Good knowledge of Macros & MS Office applications like Excel, Access, Word etc.
Bachelor degree in Engineering or related discipline and appropriate registration with a recognised professional institute.
Strong Analytical skills.
Strong Project Management skills.
Strong Technical skills
Strong interpersonal communication skills
Note : you will be required to attach the following :
1. Resume / cv