The Human Resources Manager (in conjunction with the HR Team) will lead the day to day HR Operations.This will include all aspects of Human Resources from employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness as well as the management of the HR Team, partnering HOD’s, Exec Com as well as driving the hotels KPI’s of GOP, Wynreview, LTO, AES etc.
Main tasks Employee Relations
Ensure that the agreed upon disciplinary process is maintained at all times and fair disciplinary processes are followed by all HOD’s.
Maintain and enhance the open door policy to all Team members providing advice and guidance when needed in regards to their issues or concerns and / or grievances.
To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues.
Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation.
Take an active role as an arbitrator, note taker or advisor where appropriate.
Train the AHRM / HR Executive / HR Coordinator etc. in the above process
Log all the incidents in HRIS and file the original copies in the employee files
On a monthly basis summarise all the incidents with regards disciplinary action and present to GM / RHRM with recommendations
Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to Team members and Supervisors / HOD’s at all times.
This includes, but is not limited to filing, administration of starters and leavers and payroll.
To provide an advice service to Team members and Supervisors / HOD’s on HR SOP’s, Wyndham and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
i.e. AES, Success Matters etc.
Ensure that the handbook is kept up-to-date at all times and that it is reviewed and printed prior to on boarding.
Ensure that sporadic Team member files audits are carried out on a monthly basis. Follow-up and ensure that team is fully trained on the correct filing standards.
Payroll to be reviewed and checked prior to the GM / Director of Finance or Financial Controller signing
Letters to be produced for the Team members in a timely manner
On boarding process to be seamless
To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one
Manage the PRO and visa process to ensure that all Team members have valid visas and that they are tracked appropriately (where applicable)
Conduct interviews for all Supervisory and HOD positions
Work in conjunction with the RHRM for recruitment of GM’s / Hotel Manager’s / EAME’s / Director of Operations / Exec Com / HR Team
Supervise HR team with regards to line level recruitment
Participate in annual salary and benefit surveys
Ensure that the employment contracts templates are pre-approved by RHRM prior to use and not edited
Review manning and re-recruitment of all positions
Ensure that the arrival experience is as good as the guests
Ensures that all open jobs are posted via Taleo and the SOP’s and Wyndham standards are followed in using the system
Ensure that all departing Team members have the opportunity to have an online exit interview
On a monthly basis ensure that a summary of exit interviews is sent to the GM as well as the HOD’s
Ensure that the administration of the 3-month / 5 month review (where applicable) process in the property and ensure that follow-
up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
Analyse the reviews to see if there are trends in the reviews; this is to be shared on a monthly basis with the GM
Ensure that appropriate training is done with the HOD’s and Supervisors that administer the review process
Talent Reviews are alive and active and the target audience know why they are so important
Pay increase master spreadsheet is constructed to be reviewed by the GM / DoF / FC as per the EMEA policy
Pay increase letters are done in an accurate and timely manner. All letters are distributed, one singed copy returned and all the information updated in HRIS.
Provide summary analyses and statistics of turnover at the beginning of each month to the HOD’s and HR teams
Have an up to date account of internal promotions / transfers in / transfers out to be submitted to the GM / RHRM on a monthly basis
Complete the monthly and mid-month HR finance forecast
Update the personalised departmental reports so that the HOD’s and Exec Com have a clear overview of where is going well and what they need to focus on
Conduct monthly departmental HR meetings and ensure that it is minuted
Conducted weekly documented 121’s with all direct reports
Share all relevant information with GM / RHRM in weekly 121’s
Monthly HOD Meeting
Weekly Exec Com Meeting
Quarterly all Hotel Meeting
Morning HR Meeting
Attend Morning hotel meeting when needed
Ensure that team publish the monthly hotel magazine
Team member Meetings
Conduct walkabout of Heart of House areas once a week and report any maintenance and cleanliness issues to relevant parties.
Ensure that clean and hygienic, well-kept staff areas are maintained at all times. Follow-up on action items to ensure that they are completed before the next weekly HOH walkabout
Ensure together with the HR team that at least 2-4 social or sports activities are organised for the Team members on a monthly bases
Review the annual social calendar to ensure a good mix for the nationalities etc. we employ
Wellness Events take place ideally at least once a month
Analyse the trends in sickness to ensure that we get to the bottom of any root causes
Ensure one CSR event takes place every quarter
Team member Dining
Ensure that you dine in the Team member restaurant at least three times a week
Work in conjunction with the Chef or provider to ensure consistent service delivery
Ensure that the payroll is submitted to Finance on the agreed date
PH and Lieu day tracking is accurate and up to date
Overtime tracking is done in a timely manner analyse to see if we need any more staff / Team members in any of the departments due to consistent overtime
Analysis of the above to see if the hotel need to change the way that we use casuals etc. make a business case with the HOD for any changes
Review with the DoF / FC / GM the payroll figures and challenge the HOD’s with regards to over spending and casual usage
Meet with all the HOD’s and Exec Com to discuss their manning wish list for the follow year’s budget
Work in excel to ensure that all the costs are accurately budgeted for Finance to upload into Wynview
Prepare the HR Budget Training, Recruitment, Housing, HR General Third party contracts (where applicable) Manage the following contracts :
Team member / Staff dining
Supervise the HR team and office on daily basis
Schedule HR shift patterns and office opening times to ensure that HR are delivering what the Team members need
Train and develop the team and provide support when required
Ensure all direct reports have an PDP to achieve their goals
Ensure that effective communication flow is maintained at all times
Actively participate in the community involvement projects and initiatives together with the hotel’s management team
Conduct monthly inspections at the staff accommodations with the Housing team and report the results
Attend Departmental Meetings to address any issues or concerns for staff each department on a quarterly basis
Ensure 100% compliance in the HR Audit and do monthly reviews to keep this alive
Team member Engagement Survey
Create awareness about AES and market the increased scores with regular celebrations
Coordinate the hotel’s AES action plans with all HOD’s to ensure that it is a living document
For the Pulse check ensure that the HOD’s have followed up on their agreed actions and escalate with regards to any challenges
Check and annual AES cycle is maintained and part of the living culture of the hotel.
Ensure that the Training Manager / responsible person conducts the relevant trainings to the business needs
Attend where possible the monthly departmental trainer meetings with the Training Manager / responsible person
Ensure 100% Training Manager / responsible person compliant with all mandatory training requirements
Review the monthly training calendar with the Training Manager / responsible person
Work with the Housing team to ensure that the Team member accommodation is kept to the same standard as the hotel
Ensure that CAP’EX is spend and all the FF&E is working and up to the minimum standard
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
Ideally 4+ years as a Human Resources Manager in a branded hotel
Able to lead and manage a large team
Knowledgeable with all aspects of the HR function
Able to work with little guidance as it is a stand-alone role
Familiarity with and knowledge of Qatar employment laws ideally
Ideally CIPD qualified