Department Head - CVM
Doha, Qatar
منذ 8 يوم

Ooredoo Oman Family Member :

As the Department Head - CVM you will be managing a team dedicated to understanding and delighting the customer in order to increase customer loyalty, tenure and spend which leads ultimately to the improvement of the value extracted from the customer base.

Core Responsibilities :

You will be responsible of owning and developing of the strategy which drives commercial improvement in customer lifecycle management across mobile and fixed, owning customer retention through analysis and recommendations in conjunction with the segment heads, analysing the current base and identifying trends, opportunities and weaknesses and determining how to address them through effective campaigns, end to end delivery of identified campaigns using all the elements of the CMT and associated backend capabilities (NBA, inactive catcher, churn prediction models), delivering of interventions during the customer lifecycle which rewards customers for longevity through telco and non telco benefits, working with the segment heads, developing, agreeing and implementing the quarterly competitive plans, alignment of all consumer functions to proactively identify, develop and drive long term initiatives that deliver retention and growth, defining high level business goals and define metrics and dashboards that influence organisational behaviour, driving forward looking strategy and identify areas of opportunity and threat, partner with the key consumer stakeholders to ensure that strategic decisions are supported through data and analysis, managing a high performing team of up to 10 direct reports and managing the vendors who contribute to the product catalogue.

The Person :

You should have 8 years experience in related industry, understanding of finance, statistics, analytics with a bachelor degree.

Skills Required :

  • Ability to understand the market through sophisticated analysis.
  • Ability to translate the analysis into easily digestible communications and presentations.
  • Excellent problem solving skills
  • Note : you will be required to attach the following :

    1. Resume / cv

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