Essential and optional requirements
The Banquet Supervisor will supervise the banquet operations ensuring that the hotel standards and procedures are fully known and followed.
To give full cooperation to any colleague requiring assistance in a prompt, caring and helpful manner.
To promote a helpful and professional image to the customer with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude.
To strive to anticipate the customer needs whenever possible to enhance quality service and in turn enhance customer satisfaction
To assist the Banqueting Manager in maintaining regular and effective communication within the team. Also, attending departmental and hotel meetings when required.
To assist in creating an environment which promotes associate moral and encourages associates to have pride in their section and their skills ensuring maximum efficiency.
To address development needs identified from your achievement review with your manager and to maximize areas of strength.
To have a complete knowledge of banquets menus, beverage lists, functions rooms, A / V equipment, special packages, etc and to cater to the guests requirements.
To have a complete knowledge of costing and pricing of the above.
To update banquets management system with menus, beverage lists and additional information.
To follow up details and arrangements for functions in liaison with the star meeting concierge or the wedding coordinator.
To maintain the Banqueting Daily Log Book.
To liaise with the banquet manager on daily basis with regards to day to day operations.
To maintain a regular contact with in-house conference / group leaders to maximize delivery of service.
MGallery : STAGE WITH TALENT
Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors.
In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.
To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as learning an high end trade in a hotel network composed above all of franchised and managed hotels.