Service Advisor
Kettaneh
Qatar
منذ 10 يوم

MISSION OF THE POSITION

Handles the administrative and customer relations aspects of the Audi After Sales Service department and interprets customer concerns and comments.

ESSENTIAL FUNCTIONS

  • Greets customers, schedules service appointments and receives vehicle information.
  • Listens to requests of the service desired and clearly explains information on the repair order.
  • Estimates the cost and time needed to do the repair, taking into account the customer’s schedule as well prepares a list of operations needed that customers refused to repair, and let them sign it.
  • Handles customer complaints and maintains high customer satisfaction standards.
  • Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems;
  • gets customer approval to do additional work and explains the work performed and the charges being billed.

  • Ensures high quality of work by carrying out final verification of completion.
  • Verifies invoices for correctness and explanation of individual items to the customer upon vehicle handover.
  • Accompanies customer at vehicle hand over and ensures that service book is stamped for next visit.
  • Ensures recording of accurate customer data, vehicle data, diagnostic and repeat repairs, and recall campaigns.
  • Handles all repetitive claims in coordination with Workshop Manager & Technical Manager and reports customer feedback to C&Q Department.
  • Complies with Audi AG guidelines in terms of SCP and Dealer standards.
  • Complies with company’ policies, procedures, and other related documentations
  • REQUIREMENTS OF THE POSITION

  • Knowledge : BT or TS degree with a basic mechanical background
  • II. Experience : 2 years of experience in a dealership position and general knowledge of vehicle mechanical operations

    III. Competencies : Technical :

    Technical :

  • Very Good command of English and Arabic
  • Excellent use of Software and good use of MS office
  • Managerial :

  • Client Service Orientation
  • People management, Influencing and Team building ability
  • Leadership :

  • Decision making, and strategic alignment ability
  • Behavioral :

  • Strong communication and interpersonal skills
  • Adaptability and decisiveness
  • Work environment :

    a. Environmental conditions : N / A

    b. Physical requirements and conditions : N / A

    قَدِّم طلبك ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    واصل
    استمارة الطلب