The Banquet Supervisor will contribute to the performance of the hotel by supporting the Assistant Banquet Manager in managing and pre-
planning events, venues, including decorations, layout, cleanliness, and service management to ensure customer satisfaction.
He / S he must be knowledgeable of food preparation, customer service and managing workers and servers.
Trains new staff the standards of the company and follow up of the standards
Ensures Completion of weekly schedules.
Ensures Completion of Banquet bar Requisitions.
Supervises personnel, assigning tasks to service workers and checking if they have done correctly.
Inspects of Meeting Rooms and ball room prior to guest arrival ensuring that client specifications have been met.
Controls of Banquet china, cutlery, glassware, linen and equipment.
Organizes room layouts, equipment, menus and timetables.
Plans each event to meet customer requirements.
Makes sure that events run smoothly, dealing with any problems or last minute changes.
Ensures best food and beverage service is given in the interest of the consumer.
Makes sure to offer optimum level services in terms of quality and hospitality.
Ensures kitchens and dining facilities are clean and properly decorated.
Checks feedback of the client after the event.
Directs the staff by spending more time, offering and telling clear instructions about the tasks and following up.
Supports and checks the staff to make sure that the tasks are being done.
Delegates the responsibilities to the staff to ensure tasks objectives are met and excellent results are consistently achieved.
Supervises events and team members throughout serve
Guides the banquet servers in setup of tables and place settings
Is responsible for making the function space visually appealing and presenting the menu offering to the event.
Maintaining a business environment based on the Code of Conduct and Company Vision
Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and / or grievances.
Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
E.g. AES, Success Matters, Probation reviews etc.
Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-
up and the initial reviews are communicated to all relevant parties
Talent Reviews taken place as per the communicated timeline and are live in the business
Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
Control the LTO, Absence and Payroll in the F&B Banquet Department in conjunction with the DOFB Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
Conduct interviews for relevant roles in conjunction with Assistant Banquet Manager & HR leader.
Ensure that you dine in the team member restaurant at least three times a week and provide DOFB on property feedback
Support WeCom with quarterly People, Community and Sustainability engagement events.
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
Share all relevant information with Assistant banquet Manager & DOFB in 121’s
Quarterly Hotel Meeting.
SKILLS & COMPETENCIES
Change and Adaptability
Driving and Achieving results
Attention to details
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s WeCom! service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
Bachelor’s Degree or equivalent in Hospitality Management
4-3 years of experience in F&B Operations, out of which 1-2 years in a supervisor role
Working at least for 3 Years within the Banqueting Department
Fluency in English; any additional language is a plus
Proficiency in MS Office
Any other reasonable duties as directed by the Assistant Banquet Manager