Banquet Supervisor - Wyndham Doha West Bay
Wyndham Hotels & Resorts
Doha, Ad Dawhah, Qatar
منذ 4 يوم

The Banquet Supervisor will contribute to the performance of the hotel by supporting the Assistant Banquet Manager in managing and pre-

planning events, venues, including decorations, layout, cleanliness, and service management to ensure customer satisfaction.

He / S he must be knowledgeable of food preparation, customer service and managing workers and servers.

KEY RESPONSIBILITIES

  • Trains new staff the standards of the company and follow up of the standards
  • Ensures Completion of weekly schedules.
  • Ensures Completion of Banquet bar Requisitions.
  • Supervises personnel, assigning tasks to service workers and checking if they have done correctly.
  • Inspects of Meeting Rooms and ball room prior to guest arrival ensuring that client specifications have been met.
  • Controls of Banquet china, cutlery, glassware, linen and equipment.
  • Organizes room layouts, equipment, menus and timetables.
  • Plans each event to meet customer requirements.
  • Makes sure that events run smoothly, dealing with any problems or last minute changes.
  • Ensures best food and beverage service is given in the interest of the consumer.
  • Makes sure to offer optimum level services in terms of quality and hospitality.
  • Ensures kitchens and dining facilities are clean and properly decorated.
  • Checks feedback of the client after the event.
  • Directs the staff by spending more time, offering and telling clear instructions about the tasks and following up.
  • Supports and checks the staff to make sure that the tasks are being done.
  • Delegates the responsibilities to the staff to ensure tasks objectives are met and excellent results are consistently achieved.
  • Supervises events and team members throughout serve
  • Guides the banquet servers in setup of tables and place settings
  • Is responsible for making the function space visually appealing and presenting the menu offering to the event.
  • Leadership

  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and / or grievances.
  • Human Resources

  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
  • E.g. AES, Success Matters, Probation reviews etc.

  • Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-
  • up and the initial reviews are communicated to all relevant parties

  • Talent Reviews taken place as per the communicated timeline and are live in the business
  • Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
  • Control the LTO, Absence and Payroll in the F&B Banquet Department in conjunction with the DOFB Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
  • Conduct interviews for relevant roles in conjunction with Assistant Banquet Manager & HR leader.
  • Ensure that you dine in the team member restaurant at least three times a week and provide DOFB on property feedback
  • Support WeCom with quarterly People, Community and Sustainability engagement events.
  • Communication

  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Share all relevant information with Assistant banquet Manager & DOFB in 121’s
  • Quarterly Hotel Meeting.
  • SKILLS & COMPETENCIES

  • Communication Skills
  • Cultural Awareness
  • Change and Adaptability
  • Customer Focus
  • Driving and Achieving results
  • Teamwork
  • Attention to details
  • Leadership skills
  • Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s WeCom! service culture to be responsive, respectful and deliver a great experience.

    Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.

    At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.

    I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.

    EXPERIENCE, CERTIFICATION & EDUCATION

  • Bachelor’s Degree or equivalent in Hospitality Management
  • 4-3 years of experience in F&B Operations, out of which 1-2 years in a supervisor role
  • Working at least for 3 Years within the Banqueting Department
  • Fluency in English; any additional language is a plus
  • Proficiency in MS Office
  • Any other reasonable duties as directed by the Assistant Banquet Manager
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