About Your Job :
In this role, you will be responsible for the oversight and enforcement of quality assurance objectives that are mandated by regulatory authorities (EASA and QCAA) and adopted by the QR organization and ITC meeting these set objectives is to ensure that the equipment and facilities used for training are fit for purpose, consistent, and effective in the delivery of training services in a safe and efficient manner.
You will also be responsible for the development of Quality procedures and manuals, and conducting internal audits to ensure full adherence to organisation and regulatory rules and regulations for SIM maintenance operations, front desk operations, facility maintenance, regulatory compliance, and inventory management.
Furthermore, you will be responsible to develop business opportunities to sell and market our excess training slots to internal and external customers.
And to manage negotiations and establish contracts with potential customers. Moreover, you will manage to forecast the external overflow of training to match company growth and to manage negotiations with 3rd party training providers and to establish contracts and agreements with them.
Additional responsibility extends to managing customer services front end at ITC, consisting of technical support team, Front Desk team and ITC resources allocation (Classrooms and Simulators).
About You :
To be successful in this role, you will need eight years related experience, a bachelor’s degree qualification combined with formal management training.
You will need extensive knowledge of EASA standards (in particular CS-FSTD) and strong contractual and negotiations skills.
Strong experience in FSTD marketing strategies and quality assurance knowledge is also required to ensure quality standards are met.