Jaidah Group is looking for a Parts Consultant in GM Parts Department. Main responsibility is to plans and carries out sales activities and develops and maintains relationships with customers
Automotive - GM Parts
ESSENTIAL DUTIES & RESPONSIBILITIES
Assist customers solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by customers.
Provide correct parts to the customer
Provide quotations and estimates within the time frame
Offer all required parts and any additional accessories to customers.
Follow through on ordered parts to ensure that parts arrive, that parts are correct and that customers are notified of arrival.
Work with other Department personnel in order to assist them with parts information as required.
Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service
Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner.
Monitor sales discounts according to department limit and company policy.
Research the availability of certain parts, either within the retail facility or from other sources as necessary and
Monitor bins and determine which parts need reordering.
Assist Parts Supervisor in analyzing and resolving discrepancies between computer inventory and actual parts on hand.
Monitor lost sales for inventory control.
Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services
Undertake additional related responsibilities as required.
College Diploma in related field / business
Experience and knowledge in Electronic Parts Catalog is a must and parts products handling.
General understanding of automotive systems
Knowledge of procedures for ordering special parts or parts with no published parts numbers
Knowledge of the EPC (Electronic Parts Catalogue) and of GM vehicle parts
SKILLS & ABILITIES
Ability to use inventory information on a computer screen and locate parts by checking parts numbers and locating them in the bins.
Ability to identify and acknowledge the receipt of warranty (used) parts
Good communications skills in person and on telephone
Willingness to initiate calls to customers to give and receive information.
Ability to effectively communicate with all other departments in the retail facility.
Is able to work independently, managing his or her time and work flow.
Computer skills Microsoft Office / Inventory systems