Reservations Agent F and B
Kempinski Hotel
Doha Qatar
منذ 18 يوم
source : QuickJobsGulf

Marsa Malaz Kempinski The Pearl Doha is located on its own secluded island just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl in the capital of Qatar Showcasing the finest European architecture blended with traditional Arabian elements Marsa Malaz Kempinski boasts 281 luxurious rooms including 69 suites two Presidential suites and two Royal suites Reservation Agent F B The incumbent of this position is responsible to materialize the maximum number of requests and restaurant reservations Key Responsibilities Set an example by reporting to duty punctually wearing business attire according to the hotels dress code Kempinski grooming standards maintaining a high standard of personal appearance and hygiene at all times Provide a professional and courteous service at all times and ensure that all employees follow the example Be knowledgeable of all services and products offered by the hotel Test calls LQA IFH results 85 Have a knowledge and understanding of all food and beverage products and services Review daily reservation accuracy rate compliance from segment and source system closeout when necessary and rate availability Ensure clients satisfaction and adherence to Kempinski service standards Follow up on lost business and bring information about them to the knowledge of the department superiors Spotcheck reservations made the previous day and check all VIP arrivals Implement a daily track sheet for AM and PM bookings Work in close relation with all Department Heads Assist operationally when required especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments Daily sales call regular guests new business opportunities Seek ways to assist the outlet management maximizing their revenues and profits Monitor and report the quality and guest satisfaction with the given tools Leading Quality Assurance Customer Satisfaction Survey Assist in handling of guest complaints Monitor and analyze the activities and trends of competitive restaurants bars and other hotels banqueting departments Responsible to main an accurate profile database Support the implementation of corporate policies procedures guidelines traditions and initiatives REQUIREMENTS Desired Skills Qualifications Minimum two 2 years in F B service role preferably with a 5 hotel chain or in a successful stand alone food beverage operation Ability to work as part of a team thrive under pressure in challenging circumstances and come up with proactive rational solutions Excellent written and verbal communication skills Ability to establish and retain effective working relationships with hotel staff and clients vendors Ability to identify and delegate tasks effectively Excellent organisational and time management skills Applies a professional confidential and ethical approach at all times Works in a safe prudent and organised About Kempinski At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests Dedicated to please educated to entertain and never compromising on the European elegance of service we are driven by our passion for crafting distinct and meaningful experiences Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents We offer recognition for your skills an environment that encourages personal growth and respect and support from colleagues and leaders Connected by our shared values our passion for craftsmanship and our care for one another we are a global community of hoteliers Your stage awaits

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بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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