Essential and optional requirements
PERSONALITY AND SKILLS
Adopt a new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
Ability to analyze and anticipate
Good listening and communication skills
To manage the Ibis / Adagio Front Office,, to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction.
To ensure the smooth operation and coordination of the various Rooms, Division Departments, ensuring maximum occupancy and guest satisfaction, and adhering to the standard of service required by the hotel.
To be efficient and diplomatic in dealing with situations involving any aspect of Front Office where the reputation or image of the hotels are represented.