Jaidah Group is looking for 3 Receptionists for the Fitness Center. Main responsibility is to ensure our members and guests receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner.
ESSENTIAL DUTIES & RESPONSIBILITIES
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities whilst building rapport with all members.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check new members into the system.
Follow new member sign-up procedures.
Take prospective members on tours of the facility.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Operate the CRM management tool and manage scheduling of clients and trainers.
Answering the company telephone and advising enquiries accordingly via mail / telephone.
Making sales calls to prospective clients and engaging new leads.
Monitoring the booking system to ensure its smooth operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Contributes to the team by assisting, scheduling and proving necessary documentation and materials.
Maintain records of all guests to the gym.
Resolve customer complaints professionally.
To actively promote and sell the various memberships we have available.
Alert and contact clients whose packages have expired.
Improve efficiency of service and uphold a strong client relationship with all members to ensure renewals and high satisfaction rates.
Undertake additional related responsibilities as required.
Manage the door entry and exit system effectively.
The gym will operate 7 days a week from 6am-10pm on average, the receptionist will be working on a shifting schedule.
Relevant certification or diploma / background in customer service
3 5 years experience as Receptionist-related field / Fitness related industry
IT skills, including gym management operating systems
A passion for fitness & health
Ability to maintain confidentiality
Ability to work effectively with Managers and colleagues
Flexibility, resourcefulness, and good judgment
Good command of CRM systems
Strong sales ability and lead conversion