Essential and optional requirements
At least 2-3 years previous management experiences within the Housekeeping Department of a large hotel operation.
Pre-opening experience will be an advantage.
GCC experience is a plus
Bachelor's Degree or equivalent
Excellent interpersonal and English communication skills
Proficient in using Opera and Microsoft Office
Strong organizational and problem-solving skills
Experience working with multi-cultural teams
To ensure the highest standards of cleanliness and presentation are maintained throughout the hotel ensuring required standards are constantly met.
Prepare all staff working schedules for the department through the weekly forecast, and to allocate these to staff as appropriate.
Implement periodic cleaning schedules, including spring cleaning and deep cleaning, ensuring that agreed productively levels are maintained.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Conduct daily inspections of all rooms and public areas.
Be fully aware of the mini bar procedures and support its operation.
Establish an efficient lost property system and manage it effectively in line with company policy.
Take responsibility for all staff uniform, their issue, cleaning, upkeep and control.
Manage staff duty rosters in accordance with hotel occupancy as well as staff holidays, sickness and absence.
Carry out other tasks as needed and directed by the Executive Housekeeper from time to time.
Pullman and its talent community
The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :
Body & Soul, the service attitudes model developed by Pullman
Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
A Pullman school of leadership, focusing on creativity.