Order Taker - Room Service (preferably Arabic Speaker)
Alwadi Hotel Doha MGallery By Accorhotels (Opening Soon)
DOHA, Ad Dawhah, Qatar
منذ 15 يوم

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 30-09-2018

Skills

Level of Education Associate Areas of study Food and beverage Professional experiences 1 to 2 years Languages essential Arabic

English

Essential and optional requirements

KEY MISSION

To provide high standard of quality service over the phone and ensure proper delivery time as well as speedy service, at all times, following the hotel F&B operation standards manual and the resort’s standards.

MAIN RESPONSIBILITIES

  • To answer phone within 3 rings and follow phone etiquette according to MGallery standards.
  • To recommend and offer any food and beverage items base on meal period.
  • To take all food and beverage orders according to standards.
  • To repeat order to ensure accuracy.
  • To provide high standard of quality and ensure proper delivery time as well as speedy service.
  • To send soiled and collect clean linen from laundry before and after lunch service.
  • To assist in mise en place and perform side duties during down time.
  • To follow up all general requisitions and food and beverage requisitions.
  • To ensure that the room service area is kept clean and organized at all times
  • To assist in opening and closing procedures established for the outlet.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu.
  • To have knowledge of all the Daily Specials.
  • To have a thorough understanding of billing and cashiering procedures.
  • To prepare VIP amenities to all assigned rooms.
  • To ensure that the service station and surrounding area is kept clean and organized at all times.
  • To ensure proper rotation of trays / tables clearing on each floor according to standards.
  • To monitor operating supplies and reduce spoilage, waste and breakage.
  • To handle guest enquiries in a courteous and efficient manner.
  • To perform any other assigned duty in the Department.
  • To assist with Restaurant Reservations when phone forwarded into Room Service.
  • To be fully aware of hours of operations, concepts, offering and pricing as well as any events taking place in restaurants
  • MGallery : STAGE WITH TALENT

    Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors.

    In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.

    To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as learning an high end trade in a hotel network composed above all of franchised and managed hotels.

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    واصل
    استمارة الطلب