Process and Content Officer
Qatar Airways
Middle East, Qatar, Doha
منذ 20 ساعات

About Your Job :

As Processes and Content Officer you will be responsible to analyze, evaluate and suggest improvements within existing and new process workflows in terms of efficiency.

Actively participate along with the respective user departments (internal customers) within Commercial in the implementation of new processes and services across the direct distribution channels within the global Qatar Airways network.

Also, re-valuate processes, policies and procedures to ensure that all legal requirements withing different geographical markets are met and implemented with optimal workflows to enable the Direct Distribution channels to offer a 5 star service, whilst keeping an economical efficiency focus on handling times.

Accountabilities :

  • Document and optimize existing services to ensure standardization across the business
  • Evaluate existing Processes and Policies with the focus on efficient utilization of the used systems
  • Define and specify new process requirements to enhance customer experience
  • Keep Commercial Policies and Procedures up-to-date and accurate at all times
  • Continuously identify opportunities to automate existing processes
  • Support internal customers within Commercial to increase performance and productivity through process improvements
  • Perform other department duties related to his / her position as directed by the Head of the Department
  • About You :

    To be successful in this role you must hold a relevant College or University Qualification to a minimum Bachelor’s level or equivalent and have a minimum of 4 years of job-

    related with hands on experience in Airline systems : Reservations and Ticketing. Experience in improving processes and documenting procedures needed as well.

    You must have strong analytical skills with excellent command of Microsoft Office applications and comprehensive knowledge of all commercial processes.

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