What's your passion? Whether you're into tennis, shopping orkaraoke, at IHG we're interested in YOU. At IHG we employ people who apply thesame amount of care and passion to their jobs as they do their hobbies -
peoplewho put our guests at the heart of everything they do. And we're looking formore people like this to join our friendly and professional team.
InterContinental Doha is the authentic urban resort and businesshotel in Doha, Qatar. We have 375 guestrooms and twelve high qualityrestaurants and bars serving International cuisine, the longest private 500meter Arabian Gulf Beach in Doha, an impressive grand ballroom thataccommodates up to 800 guests, five flexible function rooms that can hostbusiness meetings and social gatherings, outstanding high-tech recreationalfacilities.
We are looking for charming, confident, sophisticatedand internationally minded people who do all they can to exceed guestexpectations.
We value the passion and enthusiasm of our colleagues, andencourage you to share your passion when you work with us.
We've gota fantastic opportunity for you to join us as a Club FloorReceptionist where you'll be involved in all pertinent matters affectingguest service and hotel operations.
Job Summary - As a ClubFloor Receptionist, you will be under the general guidance and supervision ofthe Club Intercontinental Manager or delegate and within the limits ofestablished IHC policies and procedures, responsible for maintaining adequateand smooth operations in the Club Floor.
Your main responsibilities include :
Greet & welcome all guests atall times in a friendly & helpful manner using the guest's name at everyopportunity.
Personalized service is of utmostimportance.
Be fully aware of arrivals at ClubIHC Floor : regular, Club Floors, ICA, and VIP guests.
Read communication logbooks andnotice board in the beginning of each shift.
Answer the telephone promptlyusing your name and department in a polite and courteous manner.
Maintain a proper coordinationwith manager in regards with the breakfast setup, afternoon tea set up &happy hour set up.
Maintain the high standards ofInterContinental Hotels & Resorts in F&B service to club lounge guests.
Ensure the buffet is well stockedat all times
Ensure sufficient stock ofcrockery, cutlery, and china, dry & wet goods at all times
Ensure sufficient stock of tea,coffee, hot & soft drinks are available at all times in the pantry.
Ensure appropriate manner ofhandling equipments and furniture in the club lounge such as television sets,computers, library, kitchen machinery at all times.
Ensure lounge / pantry ismaintained in a clean and tidy condition at all times.
Coordinate with the ClubInterContinental Manager in maintaining the high standards of services in termsof food & beverages during the happy hour.
Ensure that all executive floorguests are treated as top VIP's at all times.
Able to do room warm up for Clubguests prior to guest's arrival, following housekeeping standards.
Request & deliver VIPamenities to pre-assigned VIP rooms as directed by Guest Relations Manager,Club Floor Manager or delegate.
Withdraw and return to stores allamenities that are not used.
Prepare & replenish fruitbaskets and bar setups on regular basis.
Plan & prepare fruit basketsfor unexpected arrivals.
Maintain and update allrequisitions for statistical purposes.
Ensure that work area andequipments meet health & safety regulations at all times.
Maintain a proper control aboutthe visitors and to ensure that no internal customers are allowed to use theclub lounge facilities unless appropriate authority has been obtained.
Coordinate with House Keepingdepartment in terms of cleaning bathrooms, changing linen, shampooing thecarpet, changing flowers etc.
Perform related duties as specialprojects as assigned.
Report guest complaints to directsupervisor.
In return we'll give you a generoustax-free financial and benefits package including uniform, free meals, freeaccommodation, staff recreational facilities, free internet service, freetransportation, hotel discounts worldwide and the chance to work with a greatteam of people.
Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bringyour individual skills to IHG.
Minimum1 year experience in a 4* or 5* Hotel Front Office Department
Hospitality Diploma orDegree
Excellentcustomer relations, problem solving and time management skills
Workingknowledge of hotel property management systems such as Opera, etc.
Understandingof point of sales systems such as Micros
Arabicspeaking an advantage, but not a must
Presentable, well groomed,good physical appearance