As the waiter / waitress is responsible for delivering great service to all guests, being knowledgeable and professional in doing so.
He / she will need to deliver an excellent guest and member experience while having knowledge of menu offerings.
Is responsible for doing all preparations before and during the service, e.g. preparing tables and polish cutlery.
Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.
Follows correct reporting procedures if faced with issues
Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
Complies with hotel security, fire regulations and all health and safety legislation
Takes orders from the guests, explaining the menu and advising the guest on their decision making.
Communicates with the kitchen about the orders and being very clear about special wishes of guests.
If necessary preparing orders like drinks and preparing sacks, bread etc.
Serves at parties and reception if required
Deals with the payments and doing closure paperwork if required.
Takes reservations, in corporation with the supervisor and hostess / host if necessary because of special requests of the guest.
Makes sure that all the guest areas looks immaculate.
Ensures that the place of work and surrounding area is kept clean and organized at all times.
Ensures proper appearance and grooming while on duty.
Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
Is Flexible on working time (e.g. night shift)
Is willing to work in a multi-cultural team.
Complies at all times to the Wyndham Hotels & Resorts regulations
Share all relevant information with Food and Beverage Supervisor & Restaurant Manager in 121’s.
SKILLS & COMPETENCIES
Good Communication Skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexible to respond to a range of different work situations
Ability to work on your own or in teams.
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s WeCom service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
Ideally a minimum of 2 years’ experience in similar role
Knowledge of food hygiene regulations
Previous experience of cash handling