German speaking Customer Services Agent - Contact Centre
Qatar Airways
Middle East, Qatar, Doha
منذ 2 يوم

About Your Job :

We are looking for German speaking Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer located in Doha, Qatar.

As a Customer Service Agent you will provide excellent customer service to Qatar Airways customers through telephone, emails and fax and optimize passenger satisfaction.

  • Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage;
  • issuance / re-issuance of tickets; and processing any refunds, in voice process.

    While in non- voice, make new reservations / amend existing reservations for Frequent Flyer Program (FFP) members and deduct the corresponding Q-

    miles from the back office system. Also responding to member’s queries though email and service requests that they create from individual FFP accounts.

    About You :

    You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills in English & German.

    You must be high school qualified however a bachelor's degree would be preferred.

    We certainly want to speak to you if you have experience working for an international contact Centre.

    You must have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions means that you are the right person that we are looking for.

    Important Notes :

    Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud

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