German speaking Customer Services Agent - Contact Centre
Qatar Airways
Middle East, Qatar, Doha
منذ 2 يوم

About Your Job :

We are looking for German speaking Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer located in Doha, Qatar.

As a Customer Service Agent you will provide excellent customer service to Qatar Airways customers through telephone, emails and fax and optimize passenger satisfaction.

  • Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage;
  • issuance / re-issuance of tickets; and processing any refunds, in voice process.

    While in non- voice, make new reservations / amend existing reservations for Frequent Flyer Program (FFP) members and deduct the corresponding Q-

    miles from the back office system. Also responding to member’s queries though email and service requests that they create from individual FFP accounts.

    About You :

    You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills in English & German.

    You must be high school qualified however a bachelor's degree would be preferred.

    We certainly want to speak to you if you have experience working for an international contact Centre.

    You must have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions means that you are the right person that we are looking for.

    Important Notes :

    Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud qatarairways.com.qa

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