Call Center Manager
Vistas Global
Doha
منذ 19 ساعات

The main responsibilities of this job holders are developing objectives for the call center’s day-to-day activities.Conducting effective resource planning to maximize the productivity of resources (people, technology etc.

Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)

Responsibilities :

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses.
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures.
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • Requirements :

  • Proven experience as call center manager in Banking.
  • Experience in customer service and managing team is required at list 8 years
  • Knowledge of performance evaluation and customer service metrics.
  • Proficient in MS Office and call center equipment / software programs.
  • Outstanding communication and interpersonal skills.
  • Excellent organizational and leadership skills with a problem-solving ability.
  • Bachelor’s degree.
  • Candidate must be Bilingual (Arabic and English).
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