About Your Job :
As a , you will be responsible for driving the Product Development roadmap and continuously seek to enhance the customer value proposition.
You will support the ongoing commercial success of the Privilege Club Frequent Flyer Programme (FFP) and manage the implementation of programme enhancements that will truly differentiate Qatar Airways Privilege Club as a leading Loyalty proposition.
Also, to ultimately enable FFP to achieve their corporate objective of addressing customer needs and generating incremental revenue.
Specific accountabilities include :
Monitoring all Privilege Club rewards and implementing new award / redemption options
Monitoring the performance of Privilege Club non partner ancillary revenue products and services
Tracking, developing, and growing profitable regional customer segments in collaboration with CRM and Marketing
Maintaining ongoing focus on regional and global airline / loyalty competition and monitoring competitive offerings
Preparing business cases for new products and features based on recommendations derived from competitive research, financial analysis, marketing plan, commercial uplift
Managing internal FFP and external stakeholders (Finance, Revenue Management, IT, Risk, Marketing, etc.) to support the realisation of the product development roadmap
About You :
The successful candidate will ideally have :
Bachelor's degree or higher
Minimum 4 years pf experience in managing consumer-facing products - experience in Customer Loyalty, Product Development or Customer Analytics is an advantage
Customer focused, with a strong attention to details
Commercialize products through the use of Data Analysis
Strong communications, organizational, and presentation skills
Confident in influencing a wide range of stakeholders
Project management skills