is responsible for implementing suitable services for ESB and e-Channels
application solutions to ensure their effective operations to meet the Bank’s
objectives. The incumbent is also responsible for providing production support
Development, implementation, enhancement and support of the Bank’s e-Channels and ESB applications (IIB)
Development of new services based on Business requirements.
Support all e-Channel and ESB applications
Oversee the identification, design and implementation of appropriate security measures / controls in relation to the e-Channels and ESB
Enforce compliance with Bank’s system development lifecycle (SDLC) methodology in relation to the e-Channels and ESB.
Provide technical leadership and expertise in relation to e-Channels and ESB, as and when required.
Manage the unit’s resources to mitigate disruption of services and recurring problems and issues.
Communicate recurring and / or serious issues to Senior Management in a timely manner.
Engage the Network Administrators, Network Security Administrators, Quality Assurance team and suitable external security service providers to conduct vulnerability assessments of the bank’s e-
Channels and ESB application, in a periodic basis.
Monitor the articulation of alternate approaches in solving problems and provide advice towards the most efficient and effective approach.
Enable increased business value creation across all lines of business through migration of the customer base towards e-channels.
Recommend viable solutions to improve customer service, satisfaction and response.
Constantly review existing e-Channels and ESB services and suggest appropriate upgrade.
Oversee response to queries and ensure timely resolutions of all issues pertaining to e-Channels and ESB
Ensure compliance with all QA policies / procedures and standards.
Ensure high standards of confidentiality to safeguard commercially sensitive information.
PEOPLE MANAGEMENT (10%)
Allocate work to employees, nominate for training as per QIB’s guidelines, conduct performance reviews and manage leave and overtime to ensure efficiency.
Supervise direct reportees in their day-to-day tasks and guide them in managing their performance by providing appropriate feedback and counseling.
About 6-8 years of related experience of which a minimum of 2-3 years
should be in a similar position / responsibility, preferably in a similar