The security supervisor will be reporting to the security Manager and responsible for the safety and security of all guests, team members, visitors and contractors in the hotel.
He / she will maintain the safety and security in the hotel premises and oversees the security team. KEY RESPONSIBILITIES
Maintains all documents and key systems in the department
Recommends improvements in surveillance, security and fire systems.
Reviews, quickly and thoroughly any incidents with the intention of preventing re-occurrences
With the assistance of the Security Manager, trains and supervises the security team
Organizes the work schedules and ensures that all policies are followed
Conducts regular briefings with the security team
Reports any maintenance problems, safety hazards, accidents or injuries within the hotel.
Assists the HR team in the case of investigation within the team members
Escorts unwelcome visitors in a professional manners.
Constant vigilance of hotel operations and premises
Ensures the overall safety and security of the hotel guests, staffs and hotel premises
Acts as a member of the emergency response team, in case of fire, accident, safety concerns and calls for medical assistance.
Conducts departmental key control audits and maintain key control records
Maintain computer records of all actions in a daily activity report
Assists guests regarding hotel facilities in an informative and helpful way
Monitors the arrival and departure of visitors and contractors / suppliers
Controls access and parking within the hotel
Answers of telephone calls to the security desk in a polite and helpful manner.
Manages all lost property handed in and undertaking to return it to its rightful owner whenever possible.
Monitors the CCTV system accordingly
Willing to work in a multi-cultural environment.
Maintaining a business environment based on the Code of Conduct and Company Vision
Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and / or grievances.
Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
E.g. AES, Success Matters, Probation reviews etc.
Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
Assist the Security Manager in controlling the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property.
Ensure that you dine in the Team Member restaurant at least three times a week and provide HR Leader on property feedback
Support WeCom with quarterly People, Community and Sustainability engagement events.
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
Conducted documented 121’s with all direct reports
Share all relevant information with Security Manager & HR leader in 121’s.
Plan and track departmental holidays and lieu days as per the needs of the business.
SKILLS & COMPETENCIES
Good communication skills
Critical thinking skills
Attention to detail
Must be able to observe situations and make appropriate response
Ability to work well under pressure in a fast paced environment
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
A minimum of two years in a similar role in a branded hotel
Degree / Diploma in a related discipline preferred