Your main responsibilities will include :
1. Volume and Profit
Meet the target sales and profit of products and systems to customers in the Food & Beverage industry.
2. Customer Relations
Establish and maintain effective customer relationships (from commercial to administrative functions) to understand customer needs, promote customer understanding of full product offering, and align to provide a solution.
Ensure a positive customer experience throughout the sales process, including post-sale.
3. Sales planning
Prepare sales plans using company tool (i.e. Salesforce.com). Perform regular status reviews and proposes recovery plan(s) in cases of potential order shortfalls.
Ensure the successful outcome of transactions, contracts and proposals through effective product / solution presentations and negotiations.
Communicates details in accordance with ABB offering and strategy (delivery time, payments, and general terms and conditions).
Ensure efficient marketing communication to external customers (both current and prospects) and communicates the value proposition of the offer to the end customers.
6. New market opportunities
Contribute to the development of new market opportunities in the designated territory supporting the sales professionals.
7. Complaint resolution
Handle customer complaints quickly through ABB’s tools and ensure proper and timely resolution of the case. Support with increasing the number of respondents to ABB’s customer satisfaction surveys.
8. Key accounts management
Provide ongoing relationship management for assigned accounts focused on growth, profitability and customer satisfaction for one or more account.
Coordinate all sales efforts of Local team members (including sales functions) for assigned account(s). Develop and maintain customer relationships and manage resolution of specific customer problems.
Ideal candidate should be a graduate in engineering or in business management with minimum 8 years of relevant experience in food and beverage industry.
Knowledge of local market dynamics and cultural environment in Qatar is required with thorough understanding of RM division product and solution offering Furthermore you should have excellent skills in customer relations along with market and business intelligence.