Senior E-Commerce Support Agent
Qatar Airways
Middle East, Qatar, Doha
منذ 9 يوم

About Your Job :

The Senior E- is responsible for handling queries related to E-commerce transactions from internal front-line staff to support 5-

star customer service delivery for Qatar Airways' global E-commerce operation. This includes the resolution of general service quality issues, investigation and follow up on individual payment and fraud related rejections, application errors, and acting as an escalation point for other support units such as Contact Centres and reservations offices.

Specific responsibilities of the role will include :

  • Dealing with customer service issues in a timely manner, adhere to customer service policies and procedures to ensure consistency in the delivery of satisfactory customer service resolutions
  • Participating in trainings, programmes and on-job training in the customer contact centres on e-commerce manuals, policies, processes and online business applications
  • Keeping tract of existing bugs and issues, and the applicable service recovery processes
  • Increasing conversion of manual fulfilment of failed transactions and unfinished bookings
  • About You : candidate must have

    candidate must have

  • Trade or Vocational Qualification
  • Minimum 3 years of job-related experience
  • Aviation Industry experience in sales, customer service, aircraft and / or passenger handling
  • Commercial orientation
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