Chief Concierge
Marriott International, Inc
Doha, Qatar, Qatar
منذ 7 يوم

Posting Date Aug 07, 2018

Job Number 180018MX

Job Category Rooms and Guest Services Operations

Location The Westin Doha Hotel & Spa, Doha, Qatar VIEW ON MAP

Brand Westin Hotels & Resorts

Relocation? No

Position Type Non-Management / Hourly

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Position Summary :

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.

Review shift logs / daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved.

Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations.

  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures;
  • ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities;
  • thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.

    Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

    Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.

    Critical Task : Safety and Security

    Safety and Security

    Complete appropriate safety training and certifications to perform work tasks.

    Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.

    Policies and Procedures

    Follow company and department policies and procedures.

    Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

    Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

    Perform other reasonable job duties as requested by Supervisors.

    Guest Relations

    Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

    Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.

    g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.

    Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.

    Address guests' service needs in a professional, positive, and timely manner.

    Communication

    Speak to guests and co-workers using clear, appropriate and professional language.

    Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

    Talk with and listen to other employees to effectively exchange information.

    Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

    Exchange information with other employees using electronic devices (e.g., cell / mobile phones, earpieces, pagers and two-way radios, email).

    Working with Others

    Support all co-workers and treat them with dignity and respect.

    Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.

    Physical Tasks

    Stand, sit, or walk for an extended period of time or for an entire work shift.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Greet / Escort Guests

    Supply guests / residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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