Seeking ICT Maker space Service Delivery Manager responsible to setup , delivery and operate ICT maker space lab responsible to team and manage day-
to-day operations. He may work in non-standard working hours and more than 8 hours a day. He should be capable to deal with customer in different levels.
Detailed Roles and Responsibilities :
Responsible for end-end management, planning and delivery of ICT Maker space to clients
Monitor, control ICT Maker lab project delivery;
Managing partners who will bring educational specialists and run the operations of ICT MakerSpace
Ensure and manage partners to deliver input into the design and build of ICT MakerSpace, development of a comprehensive curriculum, and the purchasing and procurement of all equipment, supplies and incidentals needed for the setup and operations of the lab
Accountable for the quality of Service and performance
Drive internal and third party service review meetings covering performance, service improvements, quality and processes
Responsible to hire trainers, education specialist and any resources required for ICT maker project
Ensure deliverables are delivered on time
Ability to arbitrate effectively between multiple third parties.
Strong commercial acumen, with proven ability to manage supplier contracts
Ability to interact with, and demonstrate credibility, with senior stakeholders and business leaders.
Administer and manage any Project Change Request (PCR) procedure in coordination with the MOTC PM / SpoC as per the contract.
Review and manage the contractual responsibilities, in coordination with client and partner
Steer project status meetings internally and with client
Collaborate with related entities personnel and outside partners to create relevant programming and develop Maker Space as a resource for Science, Technology, Engineering, Arts and Math (STEAM) learning.
Supervise, organize training and schedule ICT MakerSpace personnel to assist in the facilitation of programs.
Maintaining budgets, reports, and statistics that correspond to ICT MakerSpace.
Accountable for delivery and maintaining ICT Maker Space premises / lab, all materials, tools and equipment including hardware and software and arrangement with partners
Educational Qualifications :
University degree in Information technology or relevant experience.
IT Service Management Certification
Project Management Certification