The Director of Food and Beverage will provide leadership for all the day to day operation of the F&B department including Meeting and Events, Restaurants, Executive Lounge, Room Service in respect to standards, revenues and cost control with the aim of achieving optimum financial returns for the hotel, whilst ensuring highest levels of associate and guest satisfaction. KEY RESPONSIBILITIES
Provides the strategic direction for F&B department of the hotel
Trains and develops the F&B tram and provides support when required
Ensures that effective communication flow is maintained at all times
Attends F&B departmental meetings to address any issues or concerns for staff each department on a quarterly basis.
Ensures that the operational departments work effectively as one team with the F&B departments to provide seamless service across the operation.
In conjunction with the Executive Chef, prepares the sales promotions and mailings.
Works closely with all F&B HODs to ensure the hotel is in full compliance with licensing, regulations, Health & safety policies, Food Hygiene regulations and other local policy and procedures.
Ensures health, safety and hygiene and other relevant legislative obligations are fulfilled.
Has a detailed understanding of the competitive landscape as a whole in your area / city including emerging trends.
Gathers for large events, oversees for medium / small events, guaranteed attendance numbers.
Assures bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.
Regularly reviews and evaluates the degree of customer acceptance of the individual restaurants and banquet service.
Takes an active role in the supervision of the preparation of the marketing plan, operation plan and related action plans, including F&B pricing strategies.
Be present at peak operational hours.
Ensures that the F&B operations team thinks outside the box with regards to wowing the guests’
Conducting frequent and thorough inspections of the hotel F&B operations to ensure excellence is consistently maintained.
Verifying that the best products are used in the F&B Operation on a regular basis.
Taking responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.
Establishes positive contacts within the hotel and Wyndham’s internal organization to ensure best use of company’s skills, services and professional knowledge.
Identifies opportunities for resources and facilities to be shared between the properties and implement practice.
Maintaining a business environment based on the Code of Conduct and Company Vision
Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and / or grievances
Responsible for People leadership of direct reports of your teams (recruitment and selection, performance management (Appraisal / PDP), associate development and motivation, counselling / disciplinary issues.
Conduct regular coaching sessions / 1 : 1s with direct reports
Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
E.g. AES, Success Matters, Probation reviews etc.
Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-
up and the initial reviews are communicated to all relevant parties
Talent Reviews taken place as per the communicated timeline and are live in the business
Control the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
Manage the AES process in your department ensure that the follow up meetings are done and the associates have timely feedback.
Conduct interviews for relevant roles in conjunction with HR
Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback
Support WYNcom with quarterly People, Community and Sustainability engagement events.
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
Conducted documented 121’s with all direct reports
Share all relevant information with GM & HR in 121’s
Attend ExCom / Sr HOD Meetings
Quarterly Hotel Meeting
Plan and track departmental budget
Plan and track departmental holidays and lieu days as per the needs of the business
Review with the Finance Leader / HR Leader the payroll figures (and challenge the HOD’s with regards to over spending and casual usage)
Ensure that the payroll is submitted to HR on the agreed date.
SKILLS & COMPETENCIES
Excellent communication skills
Attention to detail
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
Ideally BA hotel Management / Business or equivalent
Ideally Director of F&B experience previously, progressive growth in F&B Division (4 to 5 years relevant management experience)
Preferably experience in a branded international hotel chain (4 or 5-star hotel)