The Engineering Technician will contribute to the performance of the hotel by maintaining, operating and repairing all aspects of the hotel’s mechanical and electrical systems and equipment.
He / She will attend to guest repair requests and performs preventive maintenance on tools and kitchen, mechanical room equipment in the Hotel.
Performs day to day routine and preventative maintenance within the hotel rooms.
Responds promptly and efficiently to any maintenance calls that arise.
Executes the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the Wyndham required standard.
Assists in the implementation of energy conservation program.
Maintains all tools, equipment and working areas in good condition.
Flags any major problem / emergency such accidents and so on to the direct supervisor / head of department.
Knowledgeable on hotel facilities and services to assist guests as appropriate.
Prioritizes engineering service requests to ensure guest convenience and satisfaction.
Ensures that engineering and work areas are in order and clean condition.
Regularly examines, tests and maintains safety systems to protect guests, employees and assets.
Keeps a professional and positive attitude and actions when communicating with guests and team members at all times.
Resolves operational problems in compliance with the hotel policies and procedures.
Performs special projects and other responsibilities as assigned.
Exchanges and repairs electrical installations and equipment
Displays basic knowledge or ability to acquire knowledge in the following categories : air conditioning and refrigeration, electrical, mechanical, plumbing kitchen equipment and so on.
Tests, troubleshoots and performs basic repairs on all types of equipment, plumbing.
Completes safety training and certifications.
Ensures that uniform and personal appearance are clean and professional at all times.
Is able to work in a multi-cultural team.
Develops and maintains positive working relationships with Team Members.
Liaises with the housekeeping and engineering coordinator to prioritize jobs and provides feedback on status of repairs and time require to perform the job.
Acts as a rapid response resource to reported faults and emergency situations
Is a team player and provides effective day to day communication with Team Members to provide exceptional engineering services.
SKILLS & COMPETENCIES
Problem solving ability
Good communication skills
Customer service orientated
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
Ideally 2 years in similar role
Experience working in a 4-star hotel
Certificate in engineering or a relevant qualification
Knowledge of fire & life safety