The Chief Steward will contribute to the performance of the hotel by facilitating the operations of the stewarding department and by maintaining proper levels of cleanliness, hygiene and safety standards of all kitchen equipment, space and Food & Beverage store rooms in accordance to standards and policies.
He / she will ensure proper cleanliness of banquet hallway, loading dock and receiving area and maintaining a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas. KEY RESPONSABILITIES
Assists F&B Director / Executive Chef in developing adequate cost control techniques to maintain and monitor expenses of kitchen cleaning supplies and equipment efficiency.
Ensures proper communication channels are in place between stewarding, service and kitchen.
Conduct daily and shift briefings with stewarding team to ensure full communication is in place concerning daily tasks, banquet functions, updated standards and procedures and management and guest feedback.
Ensures that the team is well groomed and adhering to uniform standards and reporting to duty on time.
Assigns duties and tasks according to stewarding team levels and ensure professional implementation of same.
Control access to all sanitation and cleaning supplies.
Establishes a monitoring / inventory system of all breakage & operating of chinaware / glassware and damaged cutlery / equipment and submit periodically to F&B Director / Executive Chef.
Gather professional feedback and team input and suggestions on regular basis and communicate same to the proper channels.
Operates the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained
Returns all clean china, glass, and silver to its proper storage location using care to minimize breakage.
Knowledge of proper safe handling techniques for all chemicals used
Reports any faulty equipment to management immediately
Knows the location and operation of all fire extinguishing equipment.
Practices safe work habits at all times to avoid possible injury to self or other associates.
Ensures all lighting and fixtures are in proper working condition and notifies the proper channels if removal / repairs are needed.
Follows proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
Performs any other duties and responsibilities assigned by management.
Maintaining a business environment based on the Code of Conduct and Company Vision
Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and / or grievances.
Responsible for People leadership of direct reports of your team (recruitment and selection, performance management (Appraisal / PDP), associate development and motivation, counselling / disciplinary issues.
Conduct regular coaching sessions / 1 : 1s with direct reports with your team.
Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
E.g. AES, Success Matters, Probation reviews etc.
Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-
up and the initial reviews are communicated to all relevant parties
Ensure 100% compliance with all mandatory training for your department;
Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback
Support WYNcom with quarterly People, Community and Sustainability engagement events.
To conduct or chair regular communication meetings with your team and actively participate in relevant business meetings to facilitate effective communication.
Conducted documented 121’s with all direct reports
Share all relevant information with F&B Director / Executive Chef & HR in 121’s
SKILLS & COMPETENCIES
Ability to work well under pressure in a fast paced environment
Good communication skills
Good organizational skills
Drive for results
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
A minimum of 3 years in a similar role in a 4 or 5-star hotel
Any hospitality certificate or training in the relevant field