Technology Services (TS) Controller
Qatar Duty Free
Doha, Qatar
منذ 3 يوم

About Your Job : In this role, you will be managing the day-to-day operation and administration of unified collaboration platform.

You will be technically responsible for management of collaboration systems for the Qatar Airways Group. The collaboration platform includes Exchange, Microsoft Skype for Business On-Prem, Microsoft Teams in a hybrid environment, Yammer and Cisco WebEx. Responsibilities :

  • Implementation and administration of unified collaboration platforms such as Exchange, Microsoft Skype for Business OnPrem and Microsoft Teams in a hybrid environment and Cisco WebEx.
  • 24x7 based L2 / L3 Technical & functional support to unified collaboration technology and its related systems, including incident handling, request management, customer queries and problem management.
  • Maintain a highly secure system through proper system configuration and monitoring.
  • Ensure availability, continuity and security of data of systems.
  • Automation of various tasks for the better management and availability of the systems.
  • Ensure to maintain patch level, data backup, Disaster Recovery procedures, and its up-to-date documentation.
  • Perform Capacity Management with continuous monitoring to plan Hardware and Software upgrades.
  • Life Cycle management of the system, including timely hardware and software upgrade and replacement.
  • Provide technical consultation and guidance to peers, other technical teams, and application development / support team.
  • Maintaining technical documentation for Unified Communication Systems including SOP, Administration and configuration documents.
  • Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

    You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

    You have the chance to be a part of our future, and build the life you want while being part of an international community.

    Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

    Together, everything is possible


    About You : You must hold a Bachelor's Degree or Diploma in Computer Sciences or equivalent qualification with minimum 8 years of IT experience with at least recent 5 years of hands-on experience with Microsoft Skype for Business OnPrem and Microsoft Teams in a hybrid environment.

    We are looking for a mature and self-motivated professional with good communication skills, problem-solving skills and ready to work 24x7 in a fast-paced dynamic environment.

    Knowledge and skills (Technical) :

  • Strong knowledge and hands-on work experience in Microsoft Skype for Business OnPrem and Microsoft Teams in a hybrid environment.
  • Strong knowledge and experience in Active Directory, PowerShell and Exchange on-premises and Exchange Online
  • Hands-on experience in Enterprise Voice Integration with on-prem telephony solutions (SIP, Media Gateways, VoIP, H.323, MGCP, PBX, QoS, Teams Phone)
  • Should have experience integrating Microsoft Teams with other workloads, including SharePoint Online, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.
  • Should be familiar with telecommunication technologies and able to configure and deploy Microsoft Teams Phone / Devices with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans, audio / video conferencing, and voice migration.
  • Strong understanding of Microsoft Core Infrastructure like Microsoft Active Directory 2016 / 2019, Azure Active Directory, Active Directory Federation Systems (ADFS) and Group Policy, Microsoft 365 Groups, Certificates Management and network concepts including TCP / IP sub netting, voice policies, routing, SMTP, DNS, DHCP, load balancers, etc.
  • Ability to create complex PowerShell scripts to automate email operations and management.
  • Knowledge on configuration and implementation of monitoring solutions like Microsoft SCOM.
  • Strong experience in OS and Virtualization technologies is desirable.
  • Strong knowledge on ITIL processes like Incident, Problem, Change, Service Continuity Management and documentation
  • Strong analytical and creative problem-solving skills.
  • Strong troubleshooting skills
  • Knowledge of IT documentation
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