Senior Premium Advisor (Qatari Nationals or candidates born in Qatar only)
Vodafone
Doha
منذ 2 يوم
source : ExploreJobs

DohaAre you friendly and personable? Do you have a passion for customer service? Were on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line.

Someone who can help, listen to their issues and make them feel valued. Were well aware that our contact centre staff have the ability to really make a difference to our business, and maintain our excellent reputation.

We recruit people with the power to provide an exceptional customer experience. From handling a myriad of complex queries to answering key customer questions.

Youve got the power to blow customers away from the get go and resolve situations at first contact. Youll have a spring in your step when you go into work, because our calls centres are some of our most exciting and buzzing environments.

Its where the real magic happens, and where customers form first impressions and a lasting bond with our brand.With us you will be responsible for the personalised relationships on a 1 : 1 basis with premium customers (create moments of truth), and are accountable for proactively driving improvement, development of the service including retention new acquisitions and ensuring contractual obligations are met.

  • Apply if you are : A Qatari National or Born in QatarKhaleeji SpeakerComputer literate, Windows Operating Systems and internet applicationsFlexible to work varied shifts within a 24x7 environment;
  • including weekend & holiday work schedulesExcellent communication skills (verbal and written) in both English & ArabicAbility to work independently and as a teamFriendly and approachableService Orientated.

    Customer focused & Strong problem solving skills.Strong interpersonal skills and an ability to build rapport with customers.

    Have previous experience working as a client relationship manager or a track record of managing client relationships.Here at Vodafone were always moving, always growing and adapting.

    Its this attitude and approach that has allowed us to create a continuous culture of development ensuring were always streets ahead of our competitors and continue to attract and secure the best talent around.

    What makes our Vodafone Qatar a great place to work? Its simple really. We challenge the business to move forward, and in return can offer you no shortage of exciting projects designed to encourage growth and success.

    Hard work is valued and rewarded with us and we can offer you a world of opportunities for future development, and a culture that makes you truly proud to work here.

    Sound like the corporate function youd like to be part of?Get on board today!Commitment from VodafoneVodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded.

    We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences -

    we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.

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