Spa Coordinator - Raffles Doha
Accor
Doha, Qatar
منذ 3 يوم

Scope and Objectives

The Spa Coordinator is responsible to support manager to efficiently run the spa, fitness and recreation facility. The coordinator supports with the daily administrative tasks for a smooth operation and efficient guest experience.

Education and Experience

  • Previous administrative experience, preferably in the spa, fitness industry is an asset.
  • Experience in working with teams and ability to offer outstanding customer service.
  • Multitasking and adaptability.
  • Computer skills related to spa appointment software and cashier process.
  • Telephone etiquette.
  • Quick thinker, courteous and welcoming.
  • Professional and well-groomed for forward facing guests.
  • Job Responsibilities

  • To support in daily administration tasks related to the spa and recreation areas.
  • Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
  • Adhere to the Standard Operating Procedures manual of the hotel.
  • Act as an Ambassador at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor.
  • This includes maintaining a professional appearance at all times.

  • Maintain strong relations with third party operators.
  • Effective colleague communication and welfare for new and existing employees as well as other departments at the property.
  • All administrative duties.
  • Coordinate training, coaching and onboarding of colleagues.
  • Guest quality training and leading frontline guest engagement.
  • Carry out any other duties and responsibilities as assigned by the hotel team.
  • Protect the rights of the property at all times
  • Ensure data privacy of all guest and employee related information.
  • Administrative and Financial Responsibilities

  • Manage team schedules to maximise efficiency and offer administrative support for all reports related to the operations
  • Maintain accurate records of all data produced by recreation department.
  • Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
  • Review purchase requisitions required to have adequate stock of equipment and supplies.
  • Support to prepare monthly reports relevant to the operations.
  • Report any maintenance requirements of the recreation areas.
  • Guest Quality and Operational Excellence

  • Recognise arrivals of all VIP guests arriving in the facility and the hotel.
  • Ensure the facility is in peak condition at all times.
  • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
  • Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
  • Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
  • Deal with any guest complaints, comments or concerns with discretion and urgency.
  • Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas
  • Ensure lighting and music levels are correctly set and maintained.
  • Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipment’s.
  • Ensure all employees follow operational standards for cleanliness and upkeep of the facility.
  • Talent and Culture / Team Communications

  • Participate in daily / monthly communication meetings.
  • Support other colleagues when requested.
  • Understand and adhere to the Accor Code of Ethics.
  • Attend product knowledge or education classes related to this position.
  • Ensure the team maintains a positive relationship internally and with external departments in the hotel.
  • Take part in the Annual Training Plan staff training and provide staff mentoring when required.
  • Health, Hygiene and Safety

  • Ensure that all colleagues follow safety procedures and practices of the property; lead by example.
  • Ensure guest satisfaction at all times by assuring safety and service is always the first priority.
  • Report to engineering any equipment which may require repair.
  • Report any potential hazards or emergencies so they can be rectified immediately.
  • Assure safety of the people and property within the premises by fairly applying hotel regulations and strictly following existing laws.
  • Handle emergency situations with urgency and discretion.
  • Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
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