Maintains marketing staff byrecruiting, selecting, orienting, and training employees;maintaining a safe and secure work environment;
developing personalgrowth opportunities.
Accomplishes staffresults by communicating job expectations; planning, monitoring,and appraising job results; coaching, counseling, and discipliningemployees;
initiating, coordinating, and enforcing systems,policies, and procedures.
Maintains customerresponse operations by establishing work schedules; assigningemployees; providing back-up.
Maintainsquality service by establishing and enforcing standards; trainingrepresentatives; monitoring calls; surveying customers; evaluatingoutcomes.
Resolves customer problems bytraining telemarketing service representatives; maintainingreference manuals and dialogue guides;
providing information;answering questions.
Maintains work processflows by coordinating information and requirements with relatedoperational departments; participating with and providing resourcesto business improvement teams.
Keepsmanagement informed by preparing reports; making presentations;interpreting information; making recommendations.
Maintains equipment by coordinating requirements withtelecommunications and information services departments; examiningstate-of-the-art technology;
recommending upgrades; controllinginstallations.
Maintains professional andtechnical knowledge by attending educational workshops; reviewingprofessional publications; establishing personal networks;
benchmarking state-of-the-art practices; participating inprofessional societies.
Contributes to teameffort by accomplishing related results as needed.