Marketing Operations Manager
Christy Media Solutions
Doha, Qatar
منذ 2 يوم
source :
  • Maintains marketing staff byrecruiting, selecting, orienting, and training employees;maintaining a safe and secure work environment;
  • developing personalgrowth opportunities.

  • Accomplishes staffresults by communicating job expectations; planning, monitoring,and appraising job results; coaching, counseling, and discipliningemployees;
  • initiating, coordinating, and enforcing systems,policies, and procedures.

  • Maintains customerresponse operations by establishing work schedules; assigningemployees; providing back-up.
  • Maintainsquality service by establishing and enforcing standards; trainingrepresentatives; monitoring calls; surveying customers; evaluatingoutcomes.
  • Resolves customer problems bytraining telemarketing service representatives; maintainingreference manuals and dialogue guides;
  • providing information;answering questions.

  • Maintains work processflows by coordinating information and requirements with relatedoperational departments; participating with and providing resourcesto business improvement teams.
  • Keepsmanagement informed by preparing reports; making presentations;interpreting information; making recommendations.
  • Maintains equipment by coordinating requirements withtelecommunications and information services departments; examiningstate-of-the-art technology;
  • recommending upgrades; controllinginstallations.

  • Maintains professional andtechnical knowledge by attending educational workshops; reviewingprofessional publications; establishing personal networks;
  • benchmarking state-of-the-art practices; participating inprofessional societies.

  • Contributes to teameffort by accomplishing related results as needed.
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