Should have an eye for detail andthe ability to effectively deal with guests, other departments andhousekeeping staff.
Obtains list of vacant rooms to becleaned immediately & list of prospective checkouts ordischarges in order to prepare work assignments.
Experience with turn down service, special needs of VIP Guests,foreign dignitaries, etc. is helpful.
Assigns teammembers their duties, and inspects work for conformance toprescribed standards of cleanliness.
Prepares anddistributes the Room assignment sheet and floor keys to room boys.
Maintain clear and efficient communication andcoordination with the Front Office and other departments of thehotel.
Schedules the cleaning of the room carpets,upholstery, and draperies as needed, along with deep cleaningprojects and window cleaning as necessary.
Schedulescleaning for lobby area, public restrooms, telephone areas,hallways, entrances, elevators.
Schedules periodic majorcleaning projects including carpet shampooing, cleaning of wallsand baseboards, cleaning of windows, elevator doors and tracks.
Schedules cleaning of all meeting rooms after acompleted function.
Schedules deep cleaning of allmeeting rooms on periodic basis including carpet shampooing,cleaning of walls and baseboards, cleaning of windows, etc.
Inventories cleaning supplies & linen stock toensure adequate supplies.
Investigates concernsregarding housekeeping service and equipment, and takes correctiveaction.
Provides support to the Executive Housekeeper inall areas of Housekeeping operation, such as staff training,coaching, counselings and also enforces to the hotels standardoperating procedures.
Ensure all meeting room functionsare properly set up according to the requests indicated on themeeting room / event function sheets.
Ensures guest roomsare properly secured and that proper key control procedures areutilized by the housekeeping staff.
Advises manager,desk clerk, & admitting personnel of rooms ready foroccupancy.
Rewards employees who use their empowermentto meet or exceed guest expectations.
Print allhousekeeping related reports and traces from PMS.
Assists in controlling expenses by the housekeeping department.
Confirm all housekeeping staff members have arrived orfind substitutes for absent employees.
Maintain highquality of housekeeping standards in : 1) the guest rooms 2) linensand uniforms 3) lost and found procedures 4) laundry and 5) publicarea.
Review outside laundry facility servicing toensure quality, undamaged linens and consistent delivery, keepingin mind the budgetary guidelines.
Co-ordinate withvendors eg : Pest control, Laundry services and other outsourceservices.
Attend to any guest complaints and takeservice recovery measures if required.
Review thehousekeeping points on the guest feedback forms, take actions onguest complaints and also share guest compliments with staffmembers.
Prepare annual housekeeping budget.
Submit requests for repair and periodic maintenance of cleaningequipment.
Prepares store requisition, purchase othersupplies and equipment, also monitor par stock on all housekeepingguest supplies and linens