Customer Service Representative
Al Hattab Holding
Doha,Qatar
منذ 1 يوم
source : MNC Jobs Gulf

Job Description

Managelargeamounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methodstools

Meet personalcustomer service teamsales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Skills Required

SkillsProven customer support experience or experience as a client service representativeBilingual (Arabic & English)Track record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practi

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