Spa Receptionist - Raffles Doha
Accor
Doha, Qatar
منذ 1 يوم

Scope and Objectives

The therapist performs all massage and body treatments in a safe and professional manner, keeping themselves updated with the latest trends and servicing protocols, all in an effort to provide uncompromising experience to the guest.

Education and Experience

  • Graduate from an accredited school of massage therapy.
  • Experience and awareness of different, massage, face and body treatment protocols.
  • Previous experience in 5-star hotel or day spa is recommended.
  • CPR Basic Rescuer
  • Job Responsibilities

  • Adhere to the Spa Policy & Standard Operating Procedures manual.
  • Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor.
  • This includes maintaining a professional appearance at all times.

  • Knowledgeable about all aspects of treatments, spa therapy and the facility.
  • Perform massage and body treatments in a safe, professional and hygienic manner.
  • Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
  • Report for appointments on time and thoroughly review appointments after completing each service.
  • Always maintain a courteous, friendly and professional demeanour with guests.
  • Assist in the operations of the reception and thermal areas whenever possible.
  • Maintain current professional license.
  • Administrative and Financial Responsibilities

  • Maintain appropriate tracking of guest consultation forms and ensure each guest signs one prior to treatment.
  • Responsible for contribution towards monthly retail and treatment targets.
  • Guest Quality and Operational Excellence

  • Recognise arrivals of all VIP guests arriving in both the spa and hotel.
  • Ensure the facility is in peak condition at all times.
  • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
  • Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
  • Perform treatment following brand standards and contribute towards the spa is receiving positive ratings from guest satisfaction surveys.
  • Maintain guest confidentiality at all times.
  • Deal with any guest complaints, comments or concerns with discretion and urgency.
  • Talent and Culture / Team Communications

  • Participate in daily / monthly communication meetings.
  • Support the rest of your colleagues when requested.
  • Understand and adhere to the Accor Code of Ethics.
  • Health, Hygiene and Safety

  • Follow all safety procedures and practices of the property.
  • Ensure guest / member satisfaction at all times by assuring safety and service is always the first priority.
  • Report dysfunctional equipment to management.
  • Report any potential hazards or emergencies so they can be rectified immediately.
  • Handle emergency situations with urgency and discretion.
  • Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
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