DohaThe RoleResponsible for After Sales Customer Service to customers which includes installation, troubleshooting & maintenance of all home appliances products within set SLAs.
Identifies area of improvement and investigates thru transactional history checking and gather the necessary documents for audit checking.
RequirementsRequirements - Bachelor degree or Diploma in Electronics is mandatory - 3-5 years of hands on experience in similar capacity working in the home appliances industry with distributor (preference LG, Samsung, Toshiba etc) - Preferably with GCC Experience, Market knowledge within the same industry - Ability to work under pressure, Customer Handling, Negotiation and team Player - Fast Learner, Customer Relationship management, Report writing, Strong analytical skills - Ability to work under pressure, manage resources, case study & report writing.
Our roots began with a vision to provide quality international products and services to the people of Qatar. Today our Group is one of the largest retail and distribution companies in Qatar.
We are also proud to say we have a long-standing reputation for building successful partnerships with the world's leading brands across a diverse range of business activities.
This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our Group but also that of our partners.
Our knowledge of the market is unrivaled. That is what keeps us ahead in an environment of phenomenal growth in Qatar. The Ali Bin Ali Group has evolved and grown in response to Qatar's diversifying requirements.
As a Group, we thrive on innovation, which is the key to our consistent market share results and achievement awards. The Ali Bin Ali Group operations are currently local but our standards are International.
Our partners and competitors credit us with an impeccable reputation and with excellent public and private sector relationships.
But from our perspective our most important affirmation comes from customer satisfaction across each of our Group's business divisions.