Service Point Advisor
DHL Express Qatar
Doha
منذ 6 يوم
source : ExploreJobs

DohaJob PurposeThe Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external.

The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.

Key TasksAct as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous mannerEnsure that a high level of professional rapport is developed and maintained with all customersFollow up on all customer enquiries and direct customer to the correct DHL department where further information is requiredMaintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achievedProvide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.

Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous mannerEnsure that a high level of professional rapport is developed and maintained with all customersFollow up on all customer enquiries and direct customer to the correct DHL department where further information is requiredMaintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achievedProvide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate actionProcess all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airway bills thus offering DHL’s most suitable service to the customerPromote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead program to contribute to the country revenueHighlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customersWork effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit.

Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders Qualifications & Key RequirementsEducation Level : Bachelor DegreeExperience Level Excellent verbal communication skills and interpersonal style Excellent personal presentation, grooming and hygiene Excellent organizational skills, including ability to prioritize workload Ability to effectively contribute as a team member as part of a busy team Proven ability to work under pressure in a fast paced, time sensitive environment Demonstrated ability to use initiative / judgement to solve job related issues Good understanding of DHL Network Strong problem solving capability

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