Operations and Controls Engineer
Power Systems and Information Technology
Doha Qatar
منذ 3 يوم
source : HireeJobsGulf

Ensure all work under your responsibility is completed within the agreed KPI SLA Proactively progress updates for customers from Ashghal squads teams and contractors Understand customer issues and requirements and process all Service Requests in a timely manner ensuring KPI SLA are met Escalate any potential workflow issues to the Customer Service Supervisor and or Engineer timeously Capture necessary information from Ashghal teams ensuring relevant Ashghal systems are updated in a timely manner Maintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work too Escalate customer issues where appropriate to ensure the best solutions for both the customer and Ashghal Identify repeat contacts and ensure corrective action is taken to address and resolve the customer issue Identify blockers or issues which prevent smooth processing of customer requests and suggest ideas for resolution Liaise with stakeholders throughout Ashghal where appropriate using various channels of communication to ensure customer needs are met Act as an ambassador for Ashghal and deal with customers in a professional and courteous manner at all times Adhere to Health and Safety policies and procedures in work and other corporate procedures and comply to any new work instructions Assist other colleagues where required and according to business needs

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