Customer service Representative
Fahad Bin Abdulla Bin Thani Group
منذ 2 يوم
source : ExploreJobs

DohaJob ObjectivesResponsible for the day to day orders of the company’s clients including follow-up orders and maintain good relations with them and consistently provide excellent customer serviceKey Roles & ResponsibilitiesRespond to all requests for quotations from internal parties within 24 hours from initial receipt and provide reports to the supervisor Customer Relationship.

Respond promptly to the problems of the customer related to the service provided to them.Monitor the shipments on a daily basis , deal with any issues that may have occurred ( like any lost shipments , SOB status , shipment status , container loading and positioning , Quoting).

Liaise with all overseas agents ,major shipping lines and airlines in procuring the best rates as per the customer’s requirements.

Maintain records of interactions / shipments with the customers in an orderly manner.Participate in the business activities for the company in cooperation with the Business development team and other relevant departments to ensure proper coordination of orders or customer’s requirements is highly maintained.

Coordinate with the operation department to find solutions and resolve matters in relation to customer’s queries.Ensure a high level of customer satisfaction and maintain a closed contact with all customers including follow up on concerns or other issues.

Assist A / R collections and support team members when needed.Minimum RequirementsDiploma , preferably in transportation or related education.

Minimum of 4 years of experience in logistics sales with proven sales background on the 3PL / Logistics industry.GCC or other countries in a similar business setting.

Ms office skills ( outlook, Excel, PowerPoint) Exposure and knowledge of freight IT systems / tools to enable business improvements.

Fluent in English , both written and spoken.Strong knowledge of the Qatar logistics market.Strong knowledge of local and regional customs procedure and legislation.

Understand and be able to exploit customer opportunities within and outside of Qatar.

قدِّم طلب ترشيحك
بريدي الالكتروني
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