Détails de l'annonce
Poste proposé : SMB Account Executive - EMEA
Responsibilities :
Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence.
Familiarity with the needs of software development and IT operations teams.
Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management.
Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices.
Experience in a role that puts customer needs above all else.
Product demo experience.
Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development.
Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options.
Profil recherché pour le poste : SMB Account Executive - EMEA
Excellent spoken and written English
You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness.
Affinity with software and the software development process
Passionate about technology and learning more about GitLab
3+ years experience in sales, marketing, or customer service
Experience with CRM and email automation software is highly preferred
An understanding of B2B software, Open Source software, and the developer product space is preferred
Be ready to learn how to use GitLab and Git
You share our values, and work in accordance with those values
Ability to use GitLab
Critères de l'annonce pour le poste : SMB Account Executive - EMEA Métier : Informatique, nouvelles technologies Secteur d activité : Informatique, SSII, InternetRecherche et développement
