Customer Service Representative
1309 Studios
Doha Qatar
منذ 2 ساعات
source : HireeJobsGulf

Customer Service Sales Respond to customer queries on phone or via WhatsAppAttend to customers in studioProvide information provided to customers FAQsProcess orders and payment preparing invoices taking correct requirements Quality check of final product before while packing ordersArrange delivery Qatar Abroad Coordinate with DHL and or Aramex for all matters booking pickup tracking shipment Manage customer database names phone numbers address sizes etc Book appointments and provide quotationsCoordinate between production customers and the accounts team for orders to be processed correctly and on time as well as for processing paymentKeep track of payment and delivery dates for customersDeal with any customer complaints and inform management for more serious issuesKeeping track of orders received via the website and forwarding them to the production team efficiently Inventory Keep track of inventory and updating the website accordingly Inform the secretarial staff when we are low on fabric and material Cash Handling and Invoicing Receive orders and payment from customersHandover daily cash payments to accountsCoordinate with the accounts department for processing invoices and payment Pricing and costing Assist the team in pricing for new collections and itemsKeep track of costing for all new collections and collaborations Database Manage and update a complete database of all the collections lookbooks and items in stockManage and update the customer contact list for events promotions etc Coordination Coordination with production department to process ordersCoordination with accounts department to process payments and duesOversee the production cycle to update and inform customers of any delays or unavailability of itemsInform and update the clients about the status of orders or any delays Teamwork Provide complete support to the executive secretary during busy times or her absenceProvide regular updates to the CEO and Supervisor on any assigned delegated tasks Job Types Fulltime Permanent

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