Managed Service Delivery Manager
Nokia
قطر
منذ 1 يوم
source : tanqeeb

Job Key Tasks & Responsibilities

  • For multiple small- to medium-sized or one large Managed Services (MS) customer with in total, large business volume and high complexity and risk probability :
  • Within agreed scope, has overall responsibility to achieve financial / non-financial targets, and customer contractual agreements including service level targets, continuously improving the efficiency, effectiveness, and quality of own Managed Services operations.
  • Leads and manages resources performing all aspects of Managed Services operations handles day-to-day staff management issues, including resource management, allocation of work and performance management.
  • Typically manages other MS Delivery Managers who are covering separate components of MS operations.
  • Develops operational strategy for own MS operations unit, consistent with MS delivery strategy, but considering optimum organizational configuration to match current and future customers and MS offerings.
  • Interacts with Managed Services customers at a senior operational management level on escalated performance failures / issues / risks, or on major performance improvement initiatives.
  • Influences and acts to improve customer perception of Nokia's Managed Services. Typically hosts executive level customers in delivery centers.

  • Liaises, and takes leadership from an MS end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (e.
  • g. Field Force, Care), in 3rd party organizations, and / or in customers' organizations to establish, monitor, and improve joint strategies for overall operations over a 2-5 year time horizon.

  • Interprets internal and external Managed Services operational and business challenges and recommends best practices to improve, not only for MS operations but also for MS products and solutions.
  • Acts as a leader for cross-functional staff / work team / taskforces working to improve / establish end-to-end overall or complex operations for specific customers.
  • Emploi

    Managed Services - Service Operations Specialist

    Lieu principal

    Middle East & Africa-Qatar-Qatar-Doha

  • Communication
  • Consulting & Customer Business
  • Support
  • Network Operations
  • Financial Management
  • Partner & Customer Relationship Mngt
  • Architecture & Solution Building
  • Skills

  • Strategy analysis
  • Business Model & Planning
  • Business case development
  • Market analysis
  • Benchmarking & Best Practice identification
  • Service Provider Marketing, offer management
  • Knowledge & Experience

    Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organizational practice or expertise.

    Recognized expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and / or a graduate / postgraduate equivalent degree.

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