Assist technical support staff inmanaging tickets to meet helpdesk service levelagreement.
Assist project team in planning andimplementation of special projects.
Assist inpreparing technical and functional documentations for operatingsystems.
Respond to client requests in timelyand accurate manner.
Perform root causeanalysis of complex system problems and provide correctiveactions.
Develop performance and systemsmodels, graphs, charts and specifications to systems staff whenneeded.
Ensure all staffs follow establishedstandards and guidelines.
Analyze metrics toevaluate IT system performance and recommendimprovements.
Develop vendor invoices,financial reports and monthly accruals.
Prepare memos, spreadsheets, and presentations forcustomers and managements.
Analyze resourceutilization, timesheet, and financial data for assignedproject.
Prioritize incoming mails and replyto non technical inquiries.
Maintain anelectronic library of user guides and trainingmaterials.
Prepare presentations and agendasfor business meetings and discussions.
Provideadministrative support and maintain in-depth knowledge of companypolicies and procedures.
Coordinateinternational and domestic calls and prepare itineraries for thevisitors.